Call Center Sales Representative I (Entry-Level), Sydney

Location Sydney, NS

Position Overview We are a fast-growing tech‑enabled business services company with a strong call center footprint. We deliver Customer Experience, Business Process Outsourcing, and Anything‑as‑a‑Service solutions across multiple industries and regions. We provide a dynamic environment where professionals can build careers, access continuous learning, and contribute to a globally expanding organization.

Do you have a passion for sales and customer service and thrive in fast‑paced, call‑center environments? If so, we want you on our team.

We’re looking for motivated and results‑driven Call Center Sales Representatives to connect with customers over the phone, provide product guidance, resolve inquiries, and close sales with confidence.

Position Responsibilities

Handle inbound and outbound calls with professionalism and empathy

Use product knowledge and training to recommend solutions and close sales

Build rapport, listen actively, and address customer needs effectively

Research account details and collaborate with internal teams to resolve issues

Manage customer accounts and process orders accurately using our systems

Follow scripts, policies, and procedures to ensure consistency and compliance

Protect customer data and handle sensitive information responsibly

Escalate complex issues to appropriate team members when needed

Stay current with training, system updates, and team communications

Maintain excellent attendance and punctuality

Candidate Qualifications

Must be 18 years or older with a high school diploma or equivalent

Strong verbal and written communication skills

Typing speed of at least 20 words per minute

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Dependable, punctual, and self‑motivated

Skilled in conflict resolution, problem‑solving, and negotiation

Customer‑focused with empathy, patience, and responsiveness

Ability to multitask and manage time effectively

Team‑oriented with a positive attitude

Comfortable in a fast‑paced, evolving environment

Strong interpersonal skills and relationship‑building ability

Preferred Qualifications

One year or more experience in a contact‑center role such as customer service, sales, technical support, or administration

Experience in state or federal work environments

Conditions of Employment All MCI locations require candidates be authorized to work in the country where the job is based.

Willing to submit a Level II background and/or security investigation and provide a fingerprint. Offer contingent on investigation results.

Willing to submit to drug screening. Offer contingent on results. (Does not apply in Canada)

Compensation and Benefits

Competitive starting compensation based on experience

PTO and paid holidays

Full‑time health coverage through Blue Cross

Life insurance options

Accident and critical illness supplemental insurance

Career growth opportunities with internal promotion focus

Paid training with compensation

Casual dress code and engaging work environment

Physical Requirements Professional office environment; largely sedentary with occasional movement. Candidate will regularly operate computer, phone headset, copier, printer and may need to move objects up to 40 pounds.

Reasonable Accommodation Consistent with the Americans with Disabilities Act, MCI provides reasonable accommodations for qualified applicants with disabilities unless undue hardship would result. Contact Human Resources for requests.

Diversity and Equality All aspects of employment at MCI are based on merit and qualifications. MCI is a nondiscriminatory employer protected under applicable laws and does not tolerate harassment or discrimination. The company considers qualified applicants with criminal histories in compliance with local and federal requirements.

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