Call Center Sales Representative II (Experienced), Sydney

LOCATION

Sydney, NS

POSITION OVERVIEW MCI is a tech‑enabled business services company with a strong call center footprint. We are looking for experienced Call Center Sales Representatives to join our outbound sales team. The role involves connecting with current and potential customers, introducing new products, upselling services, and deliveringexceptional customer experiences.

POSITION RESPONSIBILITIES

Make outbound calls to existing and prospective customers.

Promote and sell products and services tailored to customer needs.

Upsell and cross‑sell based on customer profiles and preferences.

Actively listen to understand customer needs and recommend solutions.

Use internal systems to manage accounts and process transactions.

Collaborate with internal teams to resolve customer issues.

Follow scripts, policies, and procedures to ensure compliance.

Maintain accurate records of customer interactions and sales.

Protect sensitive customer data and ensure privacy standards are met.

Escalate complex issues to supervisors or support teams.

Stay up‑to‑date with training, product updates, and program changes.

Meet or exceed attendance, punctuality, and performance goals.

CANDIDATE QUALIFICATIONS

Must be 18 years or older with a high school diploma or equivalent.

Previous experience in a call center or outbound sales environment preferred.

Strong verbal and written communication skills.

Typing speed of 20+ WPM.

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Basic understanding of Windows operating systems.

Dependable, punctual, and goal‑oriented.

Excellent problem‑solving and conflict resolution skills.

Customer‑focused, empathetic, and solution‑driven.

Ability to multitask and manage time effectively.

Comfortable in a fast‑paced, evolving environment.

Strong team player with excellent interpersonal skills.

CONDITIONS OF EMPLOYMENT

Must be authorized to work in the country where the job is based.

Must be willing to submit to a background/security investigation with fingerprint.

Must be willing to submit to drug screening.

COMPENSATION AND BENEFITS

Paid Time Off.

Health benefits via Blue Cross.

Life insurance.

Accident and critical illness supplemental insurance.

Career growth through internal promotions.

Paid training.

Team‑oriented culture.

Casual dress code.

DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and maintain a workplace free from discrimination. All employees are treated with dignity and respect. MCI does not discriminate based on age, ancestry, color, family or medical leave, gender identity, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex, sexual orientation, or any other protected characteristic. MCI will consider qualified applicants with criminal histories consistent with applicable law.

REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless undue hardship results.

PHYSICAL REQUIREMENTS Employee will be largely sedentary, required to sit/stand and operate a computer and telephone headset. May need to move around office and handle objects up to 40 pounds.

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