Service agent, guests - hotel, Sydney

Work Term: Seasonal Work Language: English Hours: 8 to 32 hours per week Education: College/CEGEP Experience: 1 to less than 7 months or equivalent experience

Work setting Hospitality industry Hotel, motel, resort

Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive paymentsBalance cash and complete balance sheets, cash reports and related forms Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup callsProvide customer service

Computer and technology knowledge Multi-line switchboard Word processing software Database software Central reservation system (CRS) Spreadsheet Internet Opera

Security and safety Bondable Credit check Criminal record check

Transportation/travel information Own transportation

Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure

Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player

Screening questions Are you authorized to work in Canada? Are you currently a student? Do you have experience working in this field?

Employment terms options Early morning Evening Day

Financial benefits As per collective agreement

Other benefits Free parking available

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