Full Time Retail Associate : Campbell River, BC

Location:

1027 - 1111 Shoppers Row, Campbell River BC, V9W 2C4

Hours:

Up to 40 hours per week (includes evenings and weekends)

What You’ll Do As the face of Specsavers, our

Retail Associates (Eyecare Consultants)

play a vital role in delivering exceptional eye care and affordable eyewear for everyone. You will create memorable experiences for our customers, guiding them through our stylish frame collections and supporting those trying contact lenses for the first time. No optical experience? No problem– we will provide full training and support to help you succeed.

Key Responsibilities

Welcome customers warmly, creating a friendly and approachable environment in the store.

Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.

Guide customers in selecting frames that suit their lenses and personal style.

Explain offers, products, and services clearly and confidently to ensure customers make informed choices.

Perform pre‑screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).

Measure and adjust frames for a comfortable and precise fit.

Process orders for prescription glasses and contact lenses accurately and efficiently.

Schedule follow‑up appointments to maintain excellent customer care.

Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.

What We’re Looking For

Availability to work evenings and weekends is required for this role

A passion for creating“WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience

Ability to thrive in a fast‑paced retail environment, staying organized and composed under pressure.

Reliability and flexibility to work retail hours

Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice

Motivated by building long‑term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short‑term results

Previous experience in retail or customer service is an asset—but not essential

Enthusiasm for learning about frames, lenses, and pre‑testing procedures

Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications

Compensation Compensation: $17-$19/hour. Determined based on experience.

Benefits

Vacation: 3 weeks paid vacation (prorated for hours worked)

Extra Time Off: 1 day of paid birthday leave and 1 day of volunteer leave each year

Vision Care: Enjoy 2 free pairs of glasses or a 12‑month supply of contact lenses annually

Friends&Family Discounts: 4 vouchers per year, each offering 25% off

Employee Assistance Program: Confidential support for mental health, financial, and personal well‑being

Career Growth: Ongoing investment in your professional development and advancement

Behaviours We Value

Collaborative:

We work together as one Specsavers to deliver our purpose

Curious:

We question, explore, and seek out diverse perspectives to develop our knowledge and understanding

Courageous:

We challenge the status quo, experiment with good ideas, and are brave, bold, and fast in our decision‑making

Compassionate:

We care, support, and help each other

Commercial:

We treat money wisely and make decisions that are good for our customers, partners, people, and the long term

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. Even if you don’t meet every qualification listed, we welcome your application.

Accessibility and Accommodations We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know. We will work with you to meet your needs and ensure a fair and equitable experience.

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