Applications Engineering Specialist - Service, Cambridge

Job Description The Applications Engineering Specialist - Service is responsible for proposing solutions, costing, and developing service proposals for automation customers in the Life Sciences industry. The role requires a highly motivated, customer-oriented individual with strong problem‑solving capabilities, co‑ordination skills, and general business aptitude.

Responsibilities

Analyze and verify customers’ requirements and needs

Propose and develop solutions to support and optimize performance of automated systems after installation at the customer facility

Co‑ordinate a proposal development team comprising ATS subject matter experts

Facilitate meetings to converge on solutions and work plans

Collaborate with other ATS divisions worldwide to leverage regional resources

Communicate concepts and proposed solutions through diagrams, flowcharts, presentations, and technical writing

Develop cost and price models for proposed solutions

Create initial work plan and project schedule

Draft proposals with keen attention to detail

Conform to proposal delivery expectations and promote continuous improvement ideas for on‑time delivery of proposals

Additional Responsibilities

Present solutions, costing, and pricing to management for approvals

Present to customer in partnership with the customer’s account manager

Follow opportunities through the sales process and keep records of customer interactions using a Customer Relationship Management system (SalesForce)

Provide support to sales team on calls and meetings with customers, including potential travel to customer sites for discovery and presentation of proposals

Provide guidance as necessary to the project team after work awarded

Identify additional service opportunities and proactively inform customers

Off‑hour availability may be required

Qualifications Education

A post‑secondary diploma or degree in mechanical/systems/electrical engineering or equivalent.

Skills

Strong verbal/written communication skills in English. Secondary language skill in Spanish or German is a plus.

Knowledge of computer programs such as Salesforce, Excel, Word, PowerPoint, SharePoint, Outlook, and Windows.

Experience

2 to 5 years experience in an applications engineering role, or in related roles such as Systems Design, Systems Engineering, Mechanical Design, Technical Inside Sales, Technical quoting or Proposal Writing. The preferred candidate must have the required post‑secondary education coupled with technical aptitude. A working knowledge and/or familiarity with automation, robotics, machine controls, and manufacturing processes is beneficial. Successful candidates have excellent communication skills.

Health, Safety and Environmental

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.

Work in compliance with divisional health, safety and environmental procedures.

Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout‑tagout methods.

Report any unsafe conditions or unsafe acts.

Report defects in any equipment or protective device.

Ensure that the required protective equipment is used for the assigned tasks.

Attend all required health, safety and environmental training.

Report any accidents/incidents to supervisor.

Assist in investigating accidents/incidents.

Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.

Contact ATS Automation Tooling Systems GmbH European Service Center Steinbeisstraße 8 73660 Urbach Phone: +49 1522 252 7856 Email:

#J-18808-Ljbffr