Implementation Associate (Bilingual EN/FR), Cambridge

Position Summary As a key member of the Implementation Operations team, the Implementation Associate plays a vital role in delivering a seamless and supportive onboarding experience for Payworks' clients. The Implementation Associate is the first point of contact in the implementation process, introducing the client to Payworks’ onboarding process, setting clear expectations and timelines, gathering outstanding data, and ensuring the client has everything needed for a successful transition. The role requires a strong focus on security, efficiency, and timely data processing. During peak times or special circumstances, the Implementation Associate may take the lead in managing the entire onboarding process or collaborate with internal teams to streamline implementation.

Salary Salary range: $46,000– $51,000

Responsibilities

Build strong client relationships– act as the first point of contact for clients, introduce the implementation process, set clear expectations, confirm project requirements, and outline expected timelines. Oversee initial client onboarding activities, analyze and collect client information, and collaborate with the ImplementationSpecialist for seamless execution. Support clients through the entire implementation process, performing Implementation Specialist duties on an as‑needed basis when required.

Data and system preparation– receive, analyze, and adjust incoming client data/employee information to prepare accounts for Implementation Specialists. Maintain up‑to‑date client information in the CRM during the initial stages of onboarding.

Collaborate with a dynamic team– work closely with other Implementation Associates and collaborate with members of the larger Implementation and Sales teams.

Enhance your career– receive solid training, ongoing learning opportunities, and regularly update your knowledge of the Payworks product for long‑term success.

Qualifications

Fluency in both official languages (French/English) with effective communication in both languages.

Exceptional customer service experience with external clients and internal teams, focused on building a positive onboarding experience.

Strong technical skills and working knowledge of Microsoft Office (Excel, Word, Outlook).

Ability to work independently while contributing to a team environment to ensure shared goals are met.

A commitment to quality and results that add value and drive the business.

Excellent problem‑solving skills and the ability to demonstrate resourcefulness using available tools and support.

Excellent verbal and written communication skills with analytical, organizational and time‑management proficiency to meet changing priorities and prioritize workload.

Excellent attention to detail and a strong focus on accuracy and quality.

Bonus Skill Set

Experience using workforce management platforms preferred; specific knowledge of the Payworks application and internal tools is a strong asset.

PCP Certification or related studies, or an equivalent combination of education and experience, would be considered an asset.

Benefits

Comprehensive employer‑paid benefits, including a Health Spending Account for you and your family, and an excellent pension plan with employer contributions.

Plenty of professional development opportunities.

Community‑minded culture – two paid days per year to volunteer and other “Pay it Forward” opportunities.

Time and flexibility to meet your needs– a hybrid work model with flexible work options, three weeks vacation to start, flex time, and parental leave benefits.

Cool perks– Annual Lifestyle Spending Account, fun office environment, events, and more.

Work Arrangement The Implementation Associate has the option to work fully from the Payworks office in Cambridge or on a hybrid work model, working in the office at least three (3) days a week.

Equal Opportunity Employment Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, respecting the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources. Payworks does not use artificial intelligence (AI) technologies in the screening, assessment, or selection of applicants at any stage of the hiring process.

This posting is for an existing vacancy within our team.

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