Reliance Planning Analyst - Customer Service Focus, Cambridge

Drive success with Reliance as a Workforce Planning Analyst, focusing on enhancing customer service and resource management. Become part of a supportive team committed to your growth.

As a Workforce Planning Analyst, your role is central to maintaining optimal service delivery at Reliance. You will monitor capacity, interface with technicians, and adapt to environmental challenges impacting service. Strengthening relationships across teams is critical to developing effective solutions and improving processes.

Key Responsibilities:• Monitor capacity reports daily for service planning • Engage with branch management to communicate resource needs • Identify and propose solutions for scheduling issues • Stay informed on environmental factors affecting service • Work on process improvements to elevate service quality

Requirements:• Prior experience in customer service settings • Strong organizational and multi-tasking skills • Excellent communication abilities in team settings • Proficiency in Microsoft Office applications • Dependable and growth-oriented mindset

Contribute to Reliance's mission of delivering outstanding services as you advance your career path in a supportive environment. #J-18808-Ljbffr