Medical Office Assistant, Chestermere

FTE:

0.6– Temporary 1-year position

Location:

Chestermere and Strathmore clinics with travel to surrounding clinics

Start Date:

As soon as a suitable candidate is found

Position Summary The MOA will work within an inter-professional team of health care professionals to ensure efficient and smooth clinic operations. The MOA provides administrative support and assists allied health professionals during patient visits, and is responsible for communications with patients and various health care providers.

Key Responsibilities

Optimize clinic workflow by answering phones, booking and greeting patients, rooming patients, sending and receiving referrals, coordinating and updating screening, scheduling, and arranging patient follow-up.

Answer inquiries from patients regarding services within the CRPCN.

Create and maintain patient charts in the Electronic Medical Record (EMR).

Track office supply stock and follow appropriate order placement process.

Manage provider EMR schedules.

Maintain a defined panel of patients that includes looking at patient status, and screening care needs to offer evidence-based care.

Assist in coordination of CRPCN classes and workshops.

Conduct queries and pull reports from the EMR as requested.

Serve as EMR expert.

Adhere to all Privacy and Confidentiality legislation related to patient care.

Coordinate with other team members to ensure seamless patient care.

Perform basic clinical tasks such as taking vital signs, preparing and labeling specimens, preparing rooms for procedures, and applying/removing 24-hour Arterial Blood Pressure machines.

Autoclave and sterilize instruments.

Ensure cleanliness and organization of waiting area, exam rooms, and overall clinic space.

Participate in CRPCN evaluations and quality improvement projects as required.

Assist in coordinating patient attachment, including responding to Alberta Find a Doctor queries.

Attend CRPCN and other meetings as required.

Other duties as required.

Educational Requirements

High school diploma is required.

Ideal candidate will have Office Administration education, experience as a Medical Office Assistant (MOA) and completion of an accredited MOA program.

A combination of experience and skills in a health-care related setting will be considered in lieu of formal completion of an MOA program.

Experience and Skills Required

Minimum 1-3 years’ experience, preferably in a clinical setting.

Experience working within an inter-professional care team model.

Experience working with an EMR; Netcare experience is preferred.

Core Competencies

Outstanding communication and interpersonal abilities.

Excellent organizational skills, with attention to detail.

Knowledge of MS Office, email, online calendars, and Teams.

EMR and Netcare knowledge an asset.

Ability to adapt and be flexible.

Process and procedure driven.

Strong understanding of basic medical terminology.

Ability to manage conflict in a professional manner.

Display professionalism and practice accountability.

Knowledge of all Privacy and Confidentiality Legislation as related to patient information.

Working Conditions

Criminal record check required.

Occasional evening or weekend hours may be required.

Some travel required.

Valid driver’s license and access to a reliable vehicle.

Reporting Structure Reports to Team Lead, Access and Attachment.

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