Front Desk Manager - Burnaby Metrotown

The Front Desk Manager will support the General Manager in ensuring the Club has a great Culture for both Members and Associates. This associate will prioritize all interactions with Members.

What will you be doing?

Support the General Manager with the overall financial management of the club

Responsible for the recruitment, training, scheduling, development and performance management of all direct reports

Support Club Management with handling Member concerns with professionalism and care.

Responsible for the implementation of all Member Programs

Do you have what it takes?

Passion for Fitness

2+ years in a Front Desk or Sales role with GoodLife or 2+ years in an external management role

Proven success in leading, training and motivating teams

Strong sales and customer service background

Success in exceeding individual and team sales goals

Previous management experience in the fitness industry a strong asset

Degree or diploma in Business or Management is an asset

CPR certification required within 3 months of employment

Must be committed to contributing to a culture that celebrates diversity, equity and inclusion and embraces social and environmental responsibility

What's in it for you?

Ongoing training and development including hands on training, classroom training and e-learning

Opportunities for advancement include: Assistant General Manager, General Manager and Divisional Manager

Competitive compensation including commission and bonuses

Fun and energetic atmosphere to come to every day!

Compensation: It is expected that the selected candidate will start at a base salary of $47,000. This position is eligible for bonuses and commissions in addition to the base salary. The expected annual range of total compensation is $47,000 - $57,000 determined by performance, time in the position and variable compensation earned.

Diversity and Inclusion At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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