Customer Service Representative, Burnaby

Key Equipment Services Customer Service Representative $22 - $24 per hour

Who we are Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence, and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A Day in the life As a CSR you are the first point of contact for the customer, so your main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging! This is an active job opening for a vacancy that currently needs to be filled.

Responsibilities

Communicates with customers in a courteous and customer-focused manner.

Acts as the first point for conflict resolution by listening and empathizing with dissatisfied customers to reduce escalation and achieve a resolution.

Provides customers with requested information.

Creates service orders using our ERP system from service.

Ensures accuracy of information at every step of every process.

Builds positive relationships with all customers through active listening.

Works closely with other members of the customer service team, and with dispatchers.

What you will bring

Minimum of 2 years' experience working in customer service

Experience working with an ERP system

Excellent written and verbal communication skills

Having the curiosity and capacity to learn about various commercial kitchen equipment

Minimum 50 wpm

Demonstrated ability and proficiency in MS Office suite of applications

Ability to operate a computer and telephone for long periods of time

Lifting or moving up to 10 lb/4.5 kg may be required

Available to participate in the on-call rotation shift

Why work for us

Industry-leading compensation

Each day brings new challenges and endless learning opportunities

Comprehensive group benefits and retirement savings program

Extended health, dental and LTD

Training and Development Opportunities

Industry leaders in Canada

You will be part of a growing, stable organization, that is the industry leader in Canada

Equal opportunity employer statement We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

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