Clinical Support Consultant, Burnaby

What You’ll Do

The Clinical Support Consultant is a field-based role, responsible for providing our Optometry Partners and their Associate Optometrists with clinical support that measurably drives clinical and commercial outcomes. The role is key to our ambition to advance delivery of eye care services, drive clinical efficiencies and strengthen the clinical reputation of the Specsavers’ brand as we grow.This role encompasses operational coaching, clinical technology training/support, reinforcement of clinical best practice, and as we grow, implementing a scalable clinical support model in the region where you work. You will work closely with the Senior Clinical Support Consultant and Clinical team colleagues to achieve delivery of consistently high standards of clinical care for Specsavers’ patients across Canada.Key Responsibilities

Adapt, refine, and implement the new store set-up process to ensure it is relevant for the provinces, effectively launches new stores to timescales agreed and achieves provincial growth objectives. Develop a robust understanding of Provincial regulations - communicating clearly to stores and internal colleagues to ensure understanding and adherence to the regulations.Onboard and work closely with Optometry Partners on an ongoing basis, including to training in the usage of clinical equipment and software systems, communicate and influence best practices and operational efficiency compatible with customer volumes, customer care and high clinical standards, and develop their understanding of provincial regulations and billing processes.Ensure the Clinical teams are trained and have confidence in new clinical equipment and equipped to manage change, as we evolve the clinical elements of the customer journey. This includes signing off equipment for new clinic openings with Innova/Zeiss and Topcon vendors, collaborating with Coopervision, I-Med and other industry leaders in providing training for our clinics.Develop and deliver a range of workshops, store visits and on-line learning interventions to optometrists that positively influence their engagement and clinical activity. Coach the Retail teams on the clinical operational aspects of the customer journey, including improving pre-test, transfer of care, and other clinical activities in the store.Analyzing and addressing underperformance in store KPIs by providing guidance and support, while recognizing high performance and promoting the sharing of best practices across the clinical community. Supporting optometry clinics across Ontario by enhancing eye care delivery, improving clinical efficiency, and strengthening clinical reputation. Collaborating with Eye Doctors to identify opportunities, implement best practices, and optimize patient flow through diary management and exam conversion.Leading clinical projects like Tele-Optometry, Myopia Management, and EMR development. Creating training tools for doctors and staff, understanding regional scope differences in Optometry, and providing on-site clinical support across BC clinics. Work closely with the Clinical Recruitment Manager to ensure visibility of all new recruits so they can be welcomed, are onboarded, and provided with all relevant information required to perform their job.What We’re Looking For

Licensed Optometrist with a Bachelor of Science (Optometry) or equivalent qualification, authorized to practice in Canada. Minimum 5+ years of clinical optometry experience, ideally within a retail environment. Must be comfortable with frequent travel on the road, carrying a valid driver’s license in good standing.Minimum 2 years of experience facilitating and or designing training to audiences of 5-30 people. Ability to build effective industry stakeholder relationships and hold open and honest conversations. Demonstrates strong influencing capability and a passion for coaching and mentoring. Excellent written and verbal communication and presentation skills.Ability to work as part of a team and a strong ability to work autonomously. Compensation

$106,000 - $115,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience. Speccies’ Benefits

4 weeks of vacation and 1 paid volunteer day per year 1 extra paid day off plus an eyecare voucher to celebrate your birthday. Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day. Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.Quarterly bonuses, based on your performance. Annual Profit Share program to recognize your part in Specsavers’ success. Team and company social events, including holiday and annual celebrations. Behaviours We Value

Collaborative : We work together as one Specsavers to deliver on our purpose. Curious : We question, explore, and seek out diverse perspectives to develop our knowledge and understanding. Courageous : We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making.Compassionate : We care, support, and help each other. Commercial : We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term. Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at . We will work with you to meet your needs and ensure a fair and equitable experience.

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