Concierge, Burnaby

About FirstService Residential

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Description Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Job Overview As a Concierge, you are the“face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

Shifts Available Monday to Friday– 12 am to 8 am

Skills and Qualifications

Previous experience with strata buildings is an asset.

At least one year of direct/in-person Customer Service Experience is required.

Excellent written and oral command of the English language is necessary to work efficiently and communicate appropriately with clients and support staff.

Physical Requirements

Ability to patrol the property including stairs, hallways, interior, and exterior.

Ability to safely receive, store, and handle standard packages received from couriers and carriers.

Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

Compensation $19– $22 per hour

Equal Opportunity Employment FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization.

Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel .

Requesting Information About the AEDT– NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at ; we will respond in accordance with Local Law 144 within 30 days.

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