Bilingual Contract Amendment Administrator, Burlington

Bilingual Contract Amendment Administrator As a Contract Amendment Administrator, you will work collaboratively with a team of about six on completing changes to retail transactions, including but not limited to name changes, assignments/assumptions, add/remove debtors, and restructure requests across all business units. You will ensure that all lease and loan security documentation is accurately completed, updated when required, and consistent with credit and legal requirements. You are responsible for exercising adherence to credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of documentation while meeting customer expected turnaround‑timing commitments.

Responsibilities

Transaction Processing:

Handle requests for name changes, contract assignments or assumptions, addition or removal of co‑debtors, portfolio transfers, restructures, and payment frequency changes.

Documentation&Compliance:

Prepare, review, and send documentation, ensuring compliance and accuracy in customer details, payment terms, and contract identifiers.

Customer Communication:

Provide clear instructions on payment options, insurance requirements, and necessary documentation. Negotiate fees within guidelines and maintain a positive consultative relationship with customers regarding requests.

Audit&Requirement Management:

Review and audit documents for accuracy, maintain organized records, and follow up for incomplete or missing details/requirements.

Cross‑Team/Department Coordination:

Liaise with credit, risk, and legal departments to ensure proper adjudication, contract updates, and PPSA registration amendments.

Process Management:

Organize and submit requirements to internal teams for system updates and ensure proper execution.

Additional Support:

Contribute to special projects, departmental initiatives, and provide backup support when necessary.

Performance&Policy Adherence:

Achieve key performance targets (KPIs/SLA), update procedures, and assist with training documentation.

Benefits

Two working days per year volunteering for a local charity

Bonus plan

Remote working from home opportunities

Flexible hours

Career development opportunities: online learning, member development programs, tuition reimbursement program.

Outstanding medical, dental, vision and paramedical benefit programs

Employer‑paid defined contribution pension plan

Industry leading vacation package

Subsidized gym membership programs

Employee referral program

Open concept modern working environment

Essentials

Bilingual (French) required

Experience in Operations function (preferably in leasing or financing industry) is an asset

Strong attention to detail and data entry accuracy

Ability to manage multiple priorities under tight deadlines

Excellent planning&organizational skills

Team‑oriented with a proactive mindset in a fast‑paced environment

Thrives in an independent, goal‑driven work setting

Strong analytical and problem‑solving abilities

Effective written, verbal, and interpersonal communication skills

Ability to handle complex customer interactions and negotiations professionally

Adaptability and openness to change

Ability to work in a hybrid work model: in‑office twice per week and remote work

Proficiency in MS Work&Excel (an asset)

Post‑secondary education (an asset)

Applicable Pay Range $58,271 - $87,406

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

EEO Statement DLL is an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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