Customer Service Representative - Long-term Care, Burlington

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

Job Summary This role is the first point of contact for visitors to the Home. This role will provide customer service and clerical support for the Home.

Duties&Responsibilities

Provide coverage of the reception desk and telephone systems.

Greet visitors, respond to and or direct family/residents/visitors’ inquiries.

Ensure that the front entry is secure, entry cards are monitored.

Monitor the Wander Guard alarms and liaise with the Nurse in Charge as appropriate.

Actively screen all staff and visitors entering the home and ensure all protocols for entering the home are adhered to.

General office administration including room bookings, ordering and set up of refreshments, posting of materials, office supply inventory, ordering, unpacking and storing, maintaining tour packages and other forms, receipt and distribution of pay stubs.

Work with the managers to assist with job postings, performance review and training schedules, immunization databases, credential validation, etc.

Provide administrative and clerical support for all departments, including meal ticket administration and receipt of new resident’s clothing, supply delivery as required, and support with minute taking.

Assist with updating emergency evacuation kits and any required documentation including photographs.

Assist with communication to internal and external stakeholders.

Coordinate the scheduling of various clinics in the home including optometry, dental, foot care in collaboration with the service provider.

Assist in the admission process through chart assembly, bringing up resident belongings and other related duties.

Assist with conducting tours of the home with potential customers.

Provide backup support as necessary for the Administrative Assistant to the Administrator and the Resident Care Clerk.

Participate in the annual filing and archiving of home documents.

Other duties as assigned.

Essential Skills&Qualifications

Post‑secondary diploma in business administration or a related field.

Minimum of 2 years of experience in a customer‑focused position.

Excellent interpersonal skills with the ability to maintain a professional, empathetic and positive environment for all customers.

Highly adaptable with the ability to work in a fast‑paced environment.

Ability to work as part of a team and independently.

Excellent problem/complaint resolution skills with the ability to maintain professionalism and composure when responding to customer demands.

Demonstrated experience in Microsoft Office software is essential with intermediate to advanced skills in Word, Excel, PowerPoint, and Outlook.

Employment Conditions

Current (obtained within the past six (6) months), original and acceptable Vulnerable Sector Check.

Current (obtained within the past six (6) months) two‑step tuberculosis test or Quanti‑FERON‑TB Gold plus test by the first day of employment.

Important Information About Your Application

In accordance with requirements in Ontario Regulation 191/11– Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.

Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905‑825‑6000 extension 7700.

Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.

We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.

If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.

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