Customer Service Representative (Junior), Burlington

Customer Service Representative– Junior Pay: From CA$42,900.00 per year

CS-1 Transportation Inc.

is a leading 3PL Freight Broker (Non-Asset-based).

Above all, we are the solution provider to customers needing to move freight domestically within Canada, USA and cross border. We have been named in

The Growth 500– 4 years in a row.

We are looking to add to our customer service team .

Position:

Customer Service Representative (Junior) Job Type:

Full-time, Permanent Salary:

starting at $42,900 annually Hours:

8 hour shift (Monday to Friday) including statutory holidays Office or Hybrid:

Office based position– Burlington, Ontario Main Purpose of Job:

Firstly, you will serve as the primary point of contact for our customers,

delivering outstanding service and support . The position demands a dynamic environment where effective communication skills are crucial . Most importantly your ability to assess and understand customer needs will be vital in ensuring a positive customer experience. If you are driven by a passion for assisting others and possess strong problem-solving skills, we invite you to apply.

Reports to:

Customer Service Manager or Supervisor Duties and Responsibilities: In this position you will handle all aspects of the company’s operations. Consequently handling a high volume of both incoming and outgoing communications, exceeding

150+ emails and phone calls daily .

Firstly, the primary objective will be to

oversee and track the progress of ongoing shipments. However, this role will specialize in customs (PAPs, PARs) and insurance.

Other duties will include and not limited to:

Providing the customer with updates on the status of their freight

Accountable for overseeing the transportation/movement of loads

Managing the data entry in TransPlus (entering new loads, shipment details, updating shipper and consignee profiles)

You will also be responsible for engaging with multiple carriers by phone and email.

Obtaining Proof of Delivery (POD) from carriers

Add carrier packets and update profiles in TransPlus (including insurance)

To assist in saving documentation, customs docs and facilitating the docs to carriers

Negotiating wait time, additional charges incurred at pickup or delivery with carriers

Additionally, you will be trained how to dispatch loads and cross-trained as a dispatcher in the event of absenteeism, which could include:

Managing escalation calls and emails from carriers

Negotiating rates with carriers for shipments

Overseeing the full movement of loads within our customer base

Requirements/Skills:

Minimum of 1 year of prior 3PL broker industry experience (preferred);

Knowledgeable in customs documents ( PAPs, PARs ) is preferred;

Proficient knowledge of Canadian geography;

Ability to communicate effectively in both spoken and written English;

Reliable transportation

to the main office located in Burlington;

Bachelor’s degree in business administration, sales, or a relevant field is preferred.

Qualifications:

Demonstrated problem-solving abilities; adept at prioritizing tasks

efficiently;

Exceptional and articulate communication

skills;

Professional demeanor ; demonstrates a strong commitment to excellence;

Possesses a keen understanding of business operations; capable of making informed decisions and analyzing data

effectively;

Superior time-management and multitasking capabilities;

Advanced proficiency in Microsoft Office Suite;

Proven capability to swiftly integrate and master new software applications.

Please note that part of our interview process includes various assessments. If you require accommodations during this process please inform our HR Manager.

Disclosure Statements: This is a new position and not to fill an existing job vacancy. Please note that we do not use Artificial Intelligence (AI) to screen candidates.

$1 from every CS-1 Transportation transaction is donated to charities across North America. #J-18808-Ljbffr