Dispatcher / Customer Service Representative, Burlington

Overview Power Link

is a Burlington-based transportation&logistics company with two divisions: Same Day Courier and Freight. We are looking for a new staff member to join our

Courier division . This is an opportunity to join a growing company with significant expansion plans.

Role COURIER DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE

Location:

Burlington

Description:

The Courier Dispatcher/CSR position entails assigning delivery orders to the most appropriate drivers throughout the day. The Dispatcher/CSR ensures shipments are completed in the most efficient manner possible by overseeing pickup and delivery requests, providing information, and supervising deliveries to meet customer needs. They ensure accuracy when entering customer orders and other information into the computer system in a timely manner. They also provide prompt, precise, and knowledgeable information to Power Link customers, drivers, and company staff.

Responsibilities

Plan and assign pick-up and delivery orders to drivers

Enter customer orders into the system

Ensure delivery commitments are achieved

Liaise with customers regarding deliveries, service, etc.

Follow up on any delivery delays

Skills and Requirements

Ability to plan, dispatch, and monitor orders for our drivers

Excellent knowledge of the Greater Toronto Area geography

Excellent English communication skills, both written and verbal

Ability to make quick decisions in a fast-paced environment

Strong attention to detail

Ability to manage time effectively and multitask

Positive attitude and strong teamwork skills

Previous courier or other related transportation industry experience

Courier Complete/Fleet Complete system experience

Job Details Job Type:

Full-time

Compensation:

$50,000 to $70,000 (salary&annual bonus) a year, depending on experience

Experience:

Courier, expedited, or other transportation industry dispatcher experience is preferred

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