Customer Service Representative, Burlington

Director of Human Resources at Rootree Inc. Monday to Friday, 8:30 am to 5:00 pm

Full-Time, Permanent

LOCATION:

Burlington, ON

Rootree is a leading company in sustainable packaging solutions, committed to reducing environmental impact while delivering high-quality packaging products. Located in Burlington, Ontario, Rootree is dedicated to innovation, sustainability, and customer satisfaction.

Skills&Experience

1-2 years of experience in office/sales administration

1+ year of experience with Excel– understanding of tables, PivotTables, basic functions

1-2 years of customer service experience

Attention to detail and a passion for continuously improving company processes

Proficiency with Microsoft 365 Suite including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and OneDrive

Confidence dealing directly with clients and staff members

Previous experience with NetSuite or other CRM / ERP systems an asset

Responsibilities

Act as a product knowledge expert for flexible packaging, responding to sales leads, scheduling customer calls to cover all questions and concerns, updating the CRM system throughout the process

Respond to sales leads, answering client questions and concerns in a timely way

Walk new customers through the process of customized packaging, having them complete forms to be used for quoting purposes

Send quotes to customers, create Sales Orders, receive approvals, request deposits

Send all compliance documents to customers, reviewing the received information, checking for accuracy, uploading all information to CRM and ERP systems

Request samples of customer’s products in order to review and size appropriately with internal personnel

Create Receive Orders for inbound shipments and Ship Orders for Outbound shipments

Create Work Orders and Sales orders for new projects

Coordinate production and communicate timelines with customers

Pull production reports, as required

Serve as a liaison between various departments

Understand how to use the estimator tool and quote customers accurately when required

Create and manage spreadsheets

Follow up with all current clients and incoming leads, ensuring prompt communication

Proficiency in basic math skills, including mark-up, cost calculation, is highly advantageous

Attend Tradeshows as required

Benefits 1. Competitive salary commensurate with experience.

2. Comprehensive benefits package, including health, dental, and vision insurance.

3. Opportunities for professional development and career advancement.

4. Collaborative and inclusive work environment focused on innovation and sustainability.

5. Contribution to a meaningful cause by being part of a company dedicated to reducing environmental impact through sustainable packaging solutions.

6. Participate in our RESIN program including onsite gym, yoga classes, professional and personal development, and a progressive approach to work life balance.

How to Apply Please submit your resume and cover letter detailing your qualifications and relevant experience to with the subject line“CSR 2026 - [Your Name]”. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Seniority level Entry level

Employment type Full-time

Industries Packaging and Containers Manufacturing

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