Customer Service Administrator, Burlington

Department: Administration Location: Burlington, ON, Canada

The Customer Service Administrator serves as the first point of contact for customer inquiries, accurately logging and assigning cases within the company ticketing system while providing comprehensive administrative support to the Service team. This role coordinates service-related travel and scheduling, prepares documentation and training materials, maintains office supplies, and tracks punch lists and meeting minutes. The position requires strong communication, organizational, and computer skills, along with a positive attitude and the ability to thrive in a fast-paced service environment.

Responsibilities

Respond to incoming inquiries, and assign cases to Service staff

Provide administrative support to Service department

Enter caller and case information accurately and efficiently into company ticketing system

Assist in the scheduling and planning travel for Service-related customer visits

Maintain an adequate inventory of office supplies

Preparation of training materials

Punch‑list tracking&updating, creating meeting minutes and documentation

Other duties as assigned

Qualifications

College Education in related field (Business, Travel, Administration) or related experience

Excellent verbal and written communication skills, time management, problem solving ability and interpersonal skills

Strong computer skills

Positive attitude and desire to work in a fast-paced, challenging environment

What We Offer

Employer funded benefits program

Competitive total compensation package

Work‑life balance

Employee Assistance plan

Employee Discount Platform

Career progression

Casual work environment

Social events and sports teams

Date Posted: April 30, 2026

Location: Burlington, Ontario (in‑office position)

Hours: Monday - Friday, 40 hours.

Vacancy: This is an existing position.

Salary Range: $40K CAD - $45K CAD

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities— please notify HR when scheduling your interview.

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