Manager, Operations Standards and Performance, Fairford

About Jitsu Jitsu is a last‑mile delivery service that allows brands to give their customers a consistent delivery experience all the way to the doorstep. Using a proprietary AI‑powered technology platform, Jitsu helps its customers deliver on their promise of affordable, reliable, expedited shipping with a 99+% on‑timedelivery rate. Logistics teams can now provide a differentiated delivery experience at a competitive cost through successful first delivery attempts, fewer claims, coverage in the markets that matter, and upfront pricing with no hidden surcharges. Jitsu operates in urban areas across the U.S., enabling high‑volume shippers to exercise control over their end‑to‑end delivery network. Learn more at gojitsu.com.

Role Overview The Manager, Operations Standardization and Performance is a field‑facing operational leader. This is a hands‑on position for someone who has built operational credibility on the floor and is ready to apply that experience at scale across the organization.

This Role Focuses On

Identifying process waste and implementing practical, durable improvements

Translating operational standards into clear, usable SOPs

Supporting site leaders in raising execution consistency across locations

Contributing to launches with field‑level readiness and stabilization support

Building operational habits that scale

Core Responsibilities This is the core of the role. The Manager will:

Conduct structured workflow assessments across sort, cross‑dock, and delivery station environments

Identify labor waste, throughput constraints, and handoff failures across first‑, middle‑, and final‑mile operations

Design and implement practical countermeasures grounded in how the operation actually runs

Track and report improvement outcomes with real data, not theoretical projections

Build the observational and diagnostic habits that distinguish great operators from good ones

Warehouse Layout and Flow The Manager will contribute to layout and physical flow work under the guidance of senior operations leadership:

Identify layout inefficiencies that affect safety, throughput, or labor utilization

Support site reconfigurations and peak readiness planning with operational input

Begin developing a working vocabulary and skill set in dock configuration, staging, and slotting logic

SOP Development and Standardization Standards only matter if they are clear, practical, and followed. This manager will:

Write SOPs and job aids that frontline operators can actually use

Eliminate ambiguity in core workflows and establish consistent execution expectations

Support the development of visual management tools and floor‑level reinforcement materials

Contribute to governance processes that keep documentation current and relevant

Training and Operational Enablement Standards become real through training. The Manager will:

Partner with HR and site leadership to support onboarding and upskilling programs

Ensure new processes and tools are introduced with structured enablement support, not just announcement

Monitor adoption and execution compliance and flag gaps before they become performance problems

Close the feedback loop between training design and floor performance

Launch Support The Manager will contribute to launches of all types: new markets, new facilities, new clients, process redesigns, and technology rollouts. Responsibilities include:

Supporting operational readiness planning under senior leadership direction

Field‑validating workflows before go‑live

Providing on‑site stabilization support during the critical early period post‑launch

Conducting post‑launch audits and closing out action items

Product and Engineering Coordination The Manager will develop early experience as an operational voice in technology initiatives:

Communicate frontline operational realities to Product and Engineering counterparts

Flag usability or workflow concerns before technical rollouts hit the floor

Support field validation of new tools and system changes

Ideal Candidate Profile

4‑8+ years of progressive experience in warehousing and final‑mile logistics

Hands‑on background in at least two of the following: sort operations, cross‑dock, delivery station, middle‑mile

Demonstrated ability to identify and fix process problems

Working knowledge of warehouse flow, labor interaction, and dock operations

Experience writing SOPs, job aids, or operational playbooks used in an operating environment

Analytical enough to work with performance data

Comfortable influencing peers and site leaders without formal authority

Willing and able to travel up to 50% of the time

What We Are Looking For At This Stage

Strategic pattern recognition: Can you see across sites and identify systemic issues rather than individual incidents?

Communication development: Are you becoming more effective at influencing upward and laterally, not just directing downward?

Ownership expansion: Do you take accountability for outcomes beyond your immediate scope?

Organizational awareness: Do you understand how your work connects to broader operational and business priorities?

Why This Role Matters We are scaling. At scale, operational excellence cannot live in individuals. It has to be designed, documented, trained, and consistently executed across every site. The Manager, Operations Standardization and Performance, is part of building that infrastructure. This is the work that makes every site better, every launch cleaner, and every operator more capable.

If you are energized by seeing a broken process and improving it, by writing and implementing a standard that is actually followed, and by leaving a site in better shape than you found it, this role was built for you.

Pay Range 88,000 - 110,000 USD per year (USA)

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