Senior Manager, Practice Operations&Provider Relations, Stockton

Senior Manager, Practice Operations&Provider Relations Position Summary Provides strategic and operational leadership for a hospital-owned multi-specialty surgical practice while serving as a key liaison to the hospital C‑suite (CEO, COO, CNO, CMO). Oversees clinic operations, drives provider engagement and satisfaction, and supports executive initiatives to ensure alignment between ambulatory services and organizational goals.

Practice Operations Leadership

Direct day-to-day operations of a multi-specialty surgical clinic, ensuring efficient workflows, patient access, and high-quality care delivery

Develop and implement operational policies, procedures, and performance standards aligned with hospital objectives

Oversee staffing models, clinic scheduling, and resource allocation to optimize productivity and patient throughput

Monitor key performance indicators (KPIs) including volume, revenue cycle metrics, patient satisfaction, and quality outcomes

Collaborate with revenue cycle, billing, and compliance teams to ensure accurate documentation, coding, and reimbursement

Ensure regulatory compliance with CMS, Joint Commission, and state/federal requirements

Provider Relations&Engagement

Serve as the primary point of contact for physicians and advanced practice providers within the hospital and surgical practice

Foster strong provider relationships to support recruitment, onboarding, retention, and satisfaction

Address provider concerns, workflow issues, and operational barriers in a timely and effective manner

Partner with medical leadership to align clinical goals with operational strategy

Coordinate provider meetings, communications, and performance feedback processes

Executive Liaison to C-Suite

Act as a strategic liaison between operations and executive leadership (CEO, COO, CNO, CMO)

Support execution of hospital-wide initiatives within the clinic and hospital settings

Prepare executive-level reports, presentations, and operational analyses for leadership reviewCoordinate communication and follow-through on key directives from the C‑suite

Participate in strategic planning, service line development, and growth initiatives

Strategic&Business Development

Identify opportunities for service line expansion, efficiency improvements, and market growth

Support physician alignment strategies and integration of new providers or specialties

Actively engage in Direct Marketing activities to enhance referral networks and community presence

Lead or support special projects related to ambulatory growth, surgical services, and patient access

Quality, Compliance&Patient Experience

Promote a culture of safety, quality, and patient-centered care

Oversee implementation of quality improvement initiatives and monitor outcomes

Ensure adherence to clinical and operational compliance standards

Address patient concerns and improve overall patient experience metrics

Leadership&Team Development

Supervise clinic management and administrative staff

Provide coaching, performance management, and professional development

Foster a collaborative, accountable, and high-performing team environment

Core Competencies

Healthcare operations&ambulatory practice management

Executive communication&organizational leadership

Provider relations&physician engagement

Strategic planning&performance improvement

Regulatory compliance&quality management

Qualifications Required

Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field

Preferred

Master’s degree (MHA, MBA, MSN)

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