Service Manager, Neepawa, Riding Mountain (Neepawa)

AgWest Ltd. is seeking a motivated and experienced

Service Manager

to lead our shop and field service operations. This role is responsible for driving efficiency, profitability, and customer satisfaction by overseeing daily operations, managing team performance, and ensuring high service standards while supporting overall business objectives.

Key Responsibilities Operations&Service Delivery

Oversee daily shop and field service operations, ensuring productivity and efficiency

Manage workflow, scheduling, and work-in-progress to meet customer timelines

Review work orders for accuracy, completeness, and proper invoicing (including warranty and customer pay)

Develop and maintain service processes to optimize performance and consistency

Customer Service Excellence

Act as the primary contact for service-related inquiries and concerns

Promote customer satisfaction by ensuring timely, high-quality service delivery

Resolve complex or sensitive customer issues professionally and effectively

Collaborate with parts, sales, and other departments to deliver a seamless customer experience

Leadership&Team Development

Lead, coach, and develop service team members to achieve performance goals

Conduct performance evaluations and provide ongoing feedback and training

Foster a positive, safe, and collaborative work environment

Create work schedules and manage team workload effectively

Financial&Administrative Oversight

Provide direction on financial aspects of service operations, including quotes, warranties, and rework

Prepare and review quotes, estimates, and invoices

Monitor departmental performance and implement improvements to drive profitability

Health, Safety&Continuous Improvement

Promote and enforce health, safety, and environmental policies

Investigate and report incidents, implementing corrective actions as needed

Lead continuous improvement initiatives through team meetings and process evaluations

Qualifications&Experience

High school diploma or equivalent required

5–10 years of experience in the agricultural or heavy equipment industry

Strong mechanical knowledge across AG, truck, heavy equipment, or lift divisions

Previous leadership or supervisory experience in a service environment preferred

Skills&Attributes

Strong leadership, communication, and team management skills

Excellent organizational and multitasking abilities

Results-driven with strong problem-solving and analytical skills

Ability to perform under pressure and manage competing priorities

Proficiency in computer systems and basic financial understanding

About AgWest At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

Join us in making a significant impact in the agricultural industry. Apply today and be part of a team that’s driving excellence, innovation, and customer satisfaction.

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