Medical Screener - Reception Technician (Customer Service), Stockton

Job Description Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasmapheresis process.

Responsibilities

In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process, which includes assessing the self‑administered health history, answering basic medical questions related to the donation process, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. Performs a finger stick to obtain a sample for donor hematocrit and total protein levels.

Upon completion of the appropriate training, educates new donors on the use of therapeutic products made from donated plasma, explaining the screening process, health screening tests, the appointment system, donation fees, center policies, proper nutrition, and other pertinent information. Ensures all donor questions are answered accurately and professionally.

May be involved in registering applicants and transfer donors based on completion of appropriate training and operational needs of the center.

May answer the telephone, respond to callers’ questions, or transfer calls to appropriate staff members.

Maintains alertness and awareness of any donor reactions during or after the plasmapheresis process and notifies appropriate staff.

Alerts Group Leader or Supervisor of donor flow issues.

Ensures accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

Understands the policies and procedures associated with hyper‑immune programs at the center, if applicable.

Maintains a clean, efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety&Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, promoting safety in all actions.

Maintains confidentiality of all personnel, donor, and center information.

May be cross‑trained in other areas to meet the needs of the business.

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Performs other job‑related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or an equivalent combination of education and experience.

Must be able to perform basic math calculations.

Working Conditions

Ability to understand, remember, and apply oral and/or written instructions.

Ability to understand and follow basic instructions and guidelines.

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of the time.

Reach, bend, kneel, and have high levels of manual dexterity.

Occasionally be required to lift and carry up to 25 pounds.

Fast‑paced environment with frequent interruptions.

Frequently exposed to hazardous chemicals, extreme temperatures, and blood‑borne pathogens.

Required to wear personal protective equipment while performing specific tasks or in certain areas.

Required to work overtime and extended hours to support center operational needs.

Benefits

(Non‑Exempt) The expected base pay for this position at hiring is $18.98/hour – $26.57/hour. Individual base pay within this range is determined by qualifications, skill level, experience, competencies, and other relevant factors.

Health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage.

Company‑provided basic life insurance and short‑ and long‑term disability.

Option to participate in CSL’s 401(k) savings program.

Paid time off (PTO) for use in connection with vacations, illness, and other personal business.

Paid observed holidays as designated by the company.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit the accessibility statement.

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