Automotive Service Manager (Canadian Tire experience …, Brampton

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job Summary As a member of the store’s Management Team, the Service Manager is responsible for leading and managing the Automotive Service Centre team by ensuring that the department operates efficiently with friendly and informed staff to offer the ultimate customer experience to build customer trust and loyalty. Reporting to the Store Manager/General Manager/Associate Dealer, the Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Automotive Service Centre.

Benefits

An amazingly friendly team

Continued career opportunities

Profit‑sharing (conditions apply)

Employee discount

Diverse, inclusive and safe working environment

Work‑life balance

Flexible work hours

Ongoing training and learning

Scholarship opportunities

Reward and recognition program

Group benefit plan (conditions apply)

On‑site parking

Public transportation nearby

Working for an employer that’s involved in the community

Working for a locally owned business

And much more!!

Responsibilities

Foster a culture that values excellent customer service.

Maintain the quality of the department’s presentation to ensure customer expectations are met.

Achieve sales goals, productivity and customer service targets set by the Associate Dealer.

Develop and implement a long‑term strategy and action plan to attract and retain customers.

Review and implement Service Centre policies and procedures.

Plan and manage work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.

Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.

Manage team members’ performance, provide informal and constructive feedback, and recognize achievements and efforts.

Prepare work schedules that meet business needs while working within budget guidelines.

Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.

Keep abreast of best practices and key factors impacting the Service Centre business.

Ensure that there is a training structure and that professional development strategies are implemented within the Automotive Service Centre.

Help with the store opening and closing responsibilities.

Assist in selecting and orienting new employees.

Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.

Build and maintain rapport with internal and external customers or vendors as required.

Requirements / Skills

Supervisory, leadership and/or managerial experience or relevant experience

Ability to work shifts (days, evenings, week‑ends and holidays)

Excellent knowledge and understanding of automotive service and financial principles

Excellent knowledge of market trends and competition in the automotive service industry

Entrepreneurial, results‑oriented and team‑oriented

Approachable

Strong communication and organizational skills

Ability to plan, organize, communicate, delegate and follow‑up team’s activities and projects

Valid driver’s license for province of employment

Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions

Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching

Ability to work effectively with auto parts ordering systems and computerized work order systems

Ability to work in a fast‑paced environment

Experience in a Canadian Tire store (asset)

Knowledge of COSTAR (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.

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