Sr. Operations Manager, Sr. Operations Manager - YYZ4, Brampton

Description Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Manager oversees all aspects of operations or functions at the site, managing and leading a team of Operations and Area Managers, coaching and mentoring to ensure performance objectives are met, building positive employee relations, and strengthening leadership bench strength within the Fulfillment Center.

Responsibilities

Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed the business plan.

Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.

Will set and clarify requirements and expectations for Operations and Area Managers, measure performance, provide feedback, and hold Ops Managers accountable for their performance and that of their departments.

Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

Takes proactive steps to ensure that best practices are shared across all departments, shifts and throughout the network.

Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, and provides needed support for other staff initiatives.

Additional Job Elements

Lift and move totes up to 49 pounds each.

Regular bending, lifting, stretching and reaching both below the waist and above the head.

Walking in the FC and around area with great frequency; facilities are over a quarter mile in length.

Continual standing and/or walking an average of 5 miles daily.

Ability to work in construction/distribution environments that may be noisy, unlit, unheated, or not air‑conditioned.

Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation).

Basic Qualifications

Bachelor's degree or equivalent, or 2+ years of equivalent experience.

Preferred Qualifications

2+ years of equivalent experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

For applicants with disabilities needing accommodations, visit for more information.

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life&AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being.

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