Associate Provisioning Specialist - 6 months, Courtice

The Opportunity

We are a leading Canadian financial services co‑operative dedicated to fostering sustainable and resilient communities. Our Information Technology team strives to lead in applying technology to power business strategies, connecting concepts with solutions to create value and efficiency for our clients, employees, and communities. The AssociateProvisioning Specialist is a key role in this effort, responsible for provisioning and configuring laptops, desktops, and virtual machines. This position is the first of three progressive levels in the Provisioning and Programming Team, based on technology complexity and associated support experience.How You Will Create Impact

Implement a comprehensive lifecycle asset management program for end‑user devices, ensuring efficient utilization and secure disposal of outdated devices. Administer virtual desktop infrastructure, streamlining onboarding and offboarding processes for virtual machines. Oversee software deployment, ensuring successful installation and addressing any issues that arise.Manage request fulfillment and incident response, prioritizing based on impact and urgency and maintaining clear communication with stakeholders. Build, configure, and deploy a range of technologies, including desktops, laptops, virtual machines, peripherals, and software. Conduct thorough quality, compliance, and security checks before deploying endpoints, following technical documentation guidelines.Provide comprehensive setup and support for new users, offering local and remote assistance for hardware and software issues, including remote installations and troubleshooting. Collaborate with technical teams to troubleshoot and develop and maintain a repository of technical knowledge for resolving advanced desktop computing issues.Perform hardware repairs and refurbishments, including component replacements and upgrades such as RAM, hard drives, and motherboards. Provide break/fix support for immediate resolution of hardware and software problems. Conduct comprehensive training and obtain certifications necessary for hardware repair, following industry‑standard technical guidelines.Coordinate with external vendors and business partners for specialized support and procurement of PC equipment. How You Will Succeed

Influence change and commit to continuous improvement to exceed client expectations. Leverage critical thinking skills to identify problems and proactively propose solutions. Communicate clearly and effectively. Collaborate with peers, sharing knowledge to support team success. To Join Our Team

Degree or diploma in Information Technology or a related field with a minimum of 1 year of IT experience, or equivalent relevant experience. Technical knowledge and understanding of technologies such as MDM, Autopilot, Intune, Azure Virtual Machines, Windows 365, and the Windows 10 and 11 environments is an asset.iOS and macOS platform knowledge including JamF and ABM is an asset. Knowledge of hardware, operating systems, virtualization, networking, identity, and storage required to build, troubleshoot, and support desktop devices. Certifications such as Microsoft Technology Associate (MTA), Azure Virtual Desktop, Microsoft Managed Endpoints, CompTIA A+, ITIL, Dell Tech Direct Certifications, and Apple Hardware Certifications are a plus.Practical experience implementing and supporting Windows and macOS environments. Passion for staying updated with the latest industry trends and technologies, with a commitment to continuous learning and professional development. Programming skills with JavaScript, React.js, Node.js, C++, Golang, Python, PowerShell, MSSQL, and Azure DevOps are a plus.Experience working in a mid‑ to large‑scale financial services organization supporting end users is an asset. What You Need To Know

Occasional travel may be required. Employment is contingent upon a background check if selected as a successful candidate. Benefits

Training and development opportunities to advance your career. Flexible work options to support personal and family needs. A holistic approach to well‑being, including physical and mental health programs and a supportive workplace culture. Volunteer opportunities to give back to the community.Compensation

Expected salary range: $50,280 to $83,800. The salary amount for the successful candidate is determined by Co‑operators in its discretion and will vary based on several criteria, including but not limited to local market conditions, geography, and relevant job‑related factors such as knowledge, skills, qualification, experience, and education.Employees may also participate in incentive programs and earn additional compensation tied to individual and/or business performance or other business metrics.

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