Arrow Machine Customer Service Agent, Courtice

Elevate your career as a Customer Service Agent with Arrow Machine and Fabrication, focusing on order management and customer satisfaction. Emphasize your communication skills in this pivotal role.

The Customer Service Agent will act as the first point of contact for customers, taking charge of orders and collaboration with production and shipping teams to ensure accuracy and delivery. Your role will be essential in fostering strong customer relationships and enhancing the overall service experience.

Key Responsibilities:• Manage customer orders from initiation to delivery • Communicate order updates and lead times effectively • Work with production and shipping for on-time delivery • Resolve inquiries and complaints promptly • Maintain accurate customer records in ERP systems

Requirements:• At least 1-2 years customer service experience in manufacturing • Familiarity with ERP systems and MS Office Suite • Excellent communication and problem-solving skills • Ability to juggle multiple priorities efficiently • High school diploma or equivalent

Support Arrow's mission and contribute to enhanced customer relations as a Customer Service Agent. #J-18808-Ljbffr