Bilingual Credit Representative (Hybrid) Guelph, ON, Courtice

Wurth Canada is a high‑performance organization built on humanistic values – achievement, trust, respect, integrity, accountability and affiliation. We promote a strong culture that is authentic and encourages crucial conversations and boldness.

We are looking for a Bilingual Credit Representative with prior experience supporting sales organizations and cash application processes.

Our Employees Enjoy

A culture of empowerment and trust that focuses on professional development and coaching from a supportive management team.

A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day‑to‑day role.

The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidate's experience, skills and overall fit.

Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan.

3 weeks paid vacation and 5 paid sick days. Company‑wide vacation time at end of the year.

A solid onboarding plan with a 6‑month mentoring program for new employees.

A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.

An open‑door environment that promotes close collaboration within all levels of the organization.

Continued professional development within a privately owned global company that offers both stability and growth opportunities.

Work‑From‑Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea and an outdoor patio in the summer.

Responsibilities

Provide timely and accurate support to internal and external customers by responding to a high volume of inbound collections‑related phone calls and emails.

Oversee daily review and resolution of rejected emails, obtaining updated contact information and resending documentation as needed to the appropriate parties.

Responsible for daily reconciliation of payments across both Pickup Shop locations.

Manage daily credit card invoice and refund processing while ensuring compliance with established procedures.

Collaborate with Collectors to support the timely processing of credit references.

Assist Collectors by ensuring accurate review and timely release of credit‑hold orders.

Facilitate the onboarding of new sales representatives by enabling mobile cheque deposit access.

Partner with internal teams, including Customer Support, Back Office, Pricing and National Accounts to manage and resolve customer issues through to completion.

Serve as a backup resource for cash application activities, including the accurate and timely processing of cheques and EFTs, through an automated cash application platform and process any online bill payments.

Perform detailed daily bank reconciliations by balancing deposits and applied payments, researching and resolving discrepancies, and completing all required system uploads to maintain accuracy, internal controls and continuity of operations in the absence of the primary Cash Application– Credit Representative.

Support monthly interest charge calculations and processing in accordance with established procedures.

Participate in the accurate and timely monthly reconciliation of credit card transactions with the Finance team when needed.

Effectively manage multiple inquiries concurrently in a fast‑paced, high‑volume environment.

Actively engage in team meetings, one‑on‑one check‑ins and ongoing process improvement efforts in alignment with documented SOPs and best practices.

What YOU will bring to this role

Bilingual English/French to manage and respond to both languages queues and inquiries.

Minimum of 3 years’ experience in a credit, cash applications or customer‑service focused role.

Demonstrated ability to succeed in a customer‑centric environment, with strong interpersonal skills and the ability to remain calm, objective and professional in high‑pressure or challenging situations.

Self‑motivated and proactive, with strong multitasking skills and the ability to prioritize effectively in a fast‑paced environment.

Proven experience managing customer interactions via phone and email.

Strong communication and customer management skills, with a solution‑oriented and professional approach.

Excellent organisational and time‑management abilities with strong attention to detail.

Comfortable working with KPIs, service level expectations and performance metrics.

Proficient in Microsoft Office applications, including Outlook, Word and PowerPoint.

Würth Canada is an equal‑employment‑opportunity employer. All applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, family status, national origin or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.

We value career development and growth. However, a strong

cultural fit

is necessary!

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