Customer Experience Associate - Future Opportunities, Quinte Shores, East Northumberland …

Work Location

Belleville, Ontario, Canada Hours

15 Line Of Business

Personal&Commercial Banking Pay Details

$22.00 - $27.21 CAD Job Description

Customer

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient mannerAssist with responding and resolving customer concerns, escalating when necessary Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers Shareholder

Support the achievement of business objectives by supporting advice goals Promote products, advice, services and banking capabilities Understand and apply operating policies and procedures Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and proceduresEscalate non-standard or high-risk transactions / activities as necessary Support and participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of all customer transactions / activities Be knowledgeable of and comply with Bank Code of Conduct Employee / Team

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment Support the team by continuously developing knowledge in own area Participate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about all relevant or useful information related to day-to-day activities Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and or externallyBreadth&Depth

Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact Requires a broad knowledge regarding basic product suite of business supported Evaluates and recommends customer solutions from established optionsUnderstands how the assigned duties relate to others in the customer or advice team and how the team integrates with others Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretionImpacts team results through the quality of the services or information provided to customers Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understoodRequires working knowledge and skills developed through formal training or work experience Generally reports to a Manager Customer Experience or Branch Manager Experience&Education

High School diploma and/or 1+ years of relevant experience Post-Secondary or Undergraduate degree (in related field) preferred

#J-18808-Ljbffr