Field Operations Manager - New Installations&Modernizations, Toronto

We Elevate… Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billionof us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of for communities, and contributesto making places more accessible,inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect bothamong colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technologyengineering as well as mechanical and micro-technology products designedand rigorously tested for comfort, efficiency and reliability. Schindler productscan be found in many well-known buildings throughout Canada, includingScotia Plaza, Bay&Adelaide, Edmonton Arena, Calgary Airport, andVancouver Canada Line.

Field Operations Manager– New Installations&Modernizations Your main responsibilities The Field Operations Manager - New Installations&Modernizations is responsible for managing new installations, and modernization operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch/District objectives. The Field Operations Manager will be responsible for managing, coaching and training field employees as well as maintaning health and safety requirements.

People Management

Provide leadership and direction for the operational functions in alignment with local strategies and Corporate and District/Branch objectives

Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development

Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety&technical) to field and supervisory employees

Interface with IUEC Representation to foster positive labor relations

Safety and Supervision

Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision

Ensure exceptional quality standards, training and performance of field personnel

Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development

Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements

Coach hourly field employees Company’s methods of quality, productivity and safety

Monitor the work of all hourly field employees from both a quantitative and qualitative point of view

Review of time tickets for accuracy and maintain vacation schedules

Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Manage/support all service work in area of responsibility within framework of financial budget

Ensure appropriate controls are in place for labour and material spend

Process and Quality Management

Monitor job completion check points and implement required corrective action in order to drive service delivery performance to BDP model

Ensure maintenance work meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer

Manage ongoing program of field audit to assurance conformance of performance standards of quality, completeness and safety.

Implement service delivery management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level

Provide technical support to Sales and Field employees

Ensure ISO compliance

Customer Service and External Relations

Liaise with property management representatives/building owners

Ensure compliance with government regulatory requirements

Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized

Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications

Demonstrate to customers that they are receiving fair value for their expenditures

Communicate with and influence business agents, inspectors, etc., in resolving disputes

Monitor service calls in assigned portfolio to eliminate repetitive calls

Maintain and manage pro-active relationships with Union business agent

What you bring

Post Secondary– preferably in Business or Engineering

5-8 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 3-5 of those years is a senior supervisory or management position

Critical Skills

Proficient in MS Office

Coaching and Mentoring: ability to motivate and guide team members

Communication: Communicate clearly and articulately

Customer Service: Demonstrate costumer focus through improving performance

Leadership: Possess solid leadership skills

People Management: Ability to select, train, supervise and evaluate staff

Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility

Presentation: Ability to present materials clearly

Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements

Teamwork: Ability to interact with all levels and be an integral part of the operation

Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

What’s in it for you?

Competitive Salary (commensurate with experience)

Competitive Bonus Incentive Program or Commission Plan

Wide range of professional and leadership development opportunities

Competitive Extended Health, Dental&Vision Plans

Generous Paid Time Off Plans

Tuition Reimbursement Program

Competitive Group RRSP with Company Match

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