Senior Production Support Leader Capital Markets, Toronto

Elevate your career as a Senior Production Support Leader in Fixed Income at a leading financial institution in Toronto, ON. This full-time role combines technical expertise with high-level stakeholder engagement.

In this pivotal role, you will provide high-touch support to Fixed Income trading desks while ensuring operational excellence across critical trading applications. With a minimum of seven years' experience in IT and strong capital markets knowledge, you will lead incident responses and collaborate with various teams to boost system stability and performance.

Key Responsibilities:• Provide production support for Rates and Credit trading desks • Act as primary escalation point for major incidents • Drive incident and change management per ITIL guidelines • Conduct root cause analyses post-incident • Partner with trading and development teams for issue resolution

Requirements:• Over 7 years of IT experience in capital markets • Extensive knowledge of fixed income products • Strong technical skills in Linux and SQL • Experience with monitoring tools like ServiceNow • Proven major incident management expertise

Deliver critical production support while enhancing automation and operational processes in a dynamic trading environment. #J-18808-Ljbffr