Operations Support Engineer (Applications / Production) …, Toronto

Job Overview

Collaborating with our Engineering Manager, our Operations Support Engineer will support and optimize .NET, React, NodeJS, and microservices applications to ensure high availability and performance. Responsibilities

Provide Level 2 / Level 3 operational support for .NET, React, NodeJS, JavaScript, and microservices-based applications ensuring high availability and performance. Monitor and maintain Microsoft Azure clusters, troubleshoot issues, and optimize cloud resources. Apply New Relic and Azure Data Explorer (ADX) to monitor and analyze application performance.Perform root‑cause analysis and resolve incidents promptly to minimize downtime. Develop and maintain SQL queries for data analysis and operational tasks. Demonstrate a proactive approach to identifying problems and create and enhance automation scripts to streamline processes and reduce manual effort.Collaborate with development and infrastructure teams for smooth deployments and operational readiness. Monitor the production environment, track important performance indicators, and develop strategies to improve efficiency. Maintain system reliability with accurate monitoring and alerts and well‑defined service‑level objectives as per the Application Criticality Framework.Participate in system design consulting, platform management, and release readiness. Facilitate technical incident investigations, manage communication while triaging complex issues. Mentor junior team members and promote standard processes in operational support. Use GitHubCoPilot / M365CoPilot to enhance productivity and efficiency.Address area‑level risks, provide and implement mitigation plans. Provide primary operational support for multiple large, distributed software applications. Work with business clients and internal and external teams to debug or resolve application issues. Flexible to provide rotational on‑call support asrequired.Required Qualifications

Bachelor’s degree in Computer Science or another technical, scientific field. 8+ years of experience in Operations Engineering or Technical Application Support. Strong knowledge of .NET, React, NodeJS, JavaScript, and microservices architecture. Hands‑on experience with Microsoft Azure services and cluster management for microservices hosted on AKS.Proficiency in SQL and scripting languages (PowerShell, Shell, Python). Familiarity with ITIL processes, SNOW, JIRA, and ticketing workflows. Experience with at least one of the following: Scheduling (CA, CA WLA), SQL queries, stored‑procedure review and analysis, Shell scripting/PowerShell/UNIX scripting, Windows/batch scripting, Windows Task Scheduler, and monitoring tools like New Relic, Moogsoft, and Azure Data Explorer (ADX).Excellent problem‑solving skills and a proactive approach to system reliability. Preferred Qualifications

Previous success in technical engineering or application support as L2/L3. Experience with CI/CD tools (Jenkins, Azure DevOps) and release management. Knowledge of containerization (Docker, Kubernetes). Experience with Z/OS Connect for mainframe‑API integration; skill in API management platforms (APIM) and API testing tools (Bruno, Postman, Insomnia) for REST/GraphQL validation.Exposure to Agile methodologies and ITIL practices. Experience in financial services or large‑scale enterprise environments. Benefits

Hybrid working model; location‑flexible within the Waterloo, Ontario region. Salary range: $86,100.00CAD – $136,100.00CAD. Eligibility for incentive programs and performance‑based remuneration. Comprehensive benefits including medical, dental, vision, mental health, short‑term and long‑term disability, life, and disability‑associated medical benefit plans.Flexible adoption of voluntary life, maternity, and adoption plans. Employee assistance and family counselling programs. Retirement savings plans (pension, mutual‑fund‑type plans, and an international equity‑based programme with employer matching contributions). Education and financial advisory resources.Paid leave: statutory public holidays, annual vacation, personal leave, and sickness leave. Equal Employment Opportunity Statement

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse . Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi. Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d’oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun.Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, du statut matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable. Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d’accommodement seront stockés et utilisés conformément aux loiset aux politiques applicables à Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à .

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