Customer Service Agent in Toronto

Become a key player in customer care with ZEISS as a Customer Service Agent in Toronto. Engage with customers daily, manage orders, and resolve inquiries efficiently.

ZEISS, a leader in technology for over 180 years, needs a Customer Service Agent to answer high volumes of calls. You will handle order placements, provide status updates, and resolve service issues while maintaining strong client relationships. Your proficiency in English is essential, and bilingualism in French will be advantageous for Quebec coverage.

Key Responsibilities:• Answer high volume customer calls regarding orders • Address inquiries and complaints with professionalism • Process and track customer orders accurately • Update customers on any delays or changes • Maintain documentation of customer interactions

Requirements:• High School Diploma; some college preferred • 1-2 years of call center/customer service experience • Knowledge of ZEISS lenses preferred • Excellent communication and multitasking abilities • Typing speed of 40 wpm is an asset

Contribute to ZEISS's innovative solutions by providing exceptional customer service and support in Toronto. #J-18808-Ljbffr