AD, Senior Fixed Income Production Support (Capital Markets), Toronto

Job Title:

AD, Senior Production Support Services– Capital Markets / QTS/ Fixed Income

Position Type:

Full-time, Permanent

Location:

Toronto, ON

Salary Range:

$120,000 - $140,000 per annum plus bonus and benefits

About Our Client Our client is a leading global financial institution with a strong presence in capital markets and a reputation for delivering high-performance trading technology solutions. The organization supports a wide range of asset classes, with particular depth across fixed income products including rates, credit, derivatives, and structured products.

Operating in a fast-paced, front-office-driven environment, the firm is committed to production stability, operational excellence, and continuous improvement. Teams work collaboratively across business, development, and infrastructure functions to support mission-critical trading platforms and ensure seamless execution across global markets.

About the Opportunity This opportunity is for a Senior Production Support Leader within a Fixed Income trading technology environment. The role is closely aligned to the front office, providing high-touch support to trading desks and ensuring the stability, reliability, and performance of critical trading applications.

You will act as a key escalation point for production incidents, leading response efforts, driving root cause analysis, and partnering with technology teams to continuously improve platform resilience. This position blends technical hands‑on expertise with leadership and stakeholder management responsibilities.

This is a highly visible role that requires both strong capital markets knowledge and the ability to operate effectively under pressure in a real‑time trading environment.

What You’ll Do

Provide high-touch production support to Fixed Income trading desks (Rates and Credit), ensuring system availability and performance

Act as the primary escalation point for major incidents, leading triage, resolution, and communication

Drive incident, problem, and change management processes aligned with ITIL best practices

Conduct root cause analysis and lead post-incident reviews to improve system stability

Partner closely with trading, development, and infrastructure teams to resolve issues and deliver enhancements

Develop deep expertise in trading applications, system architecture, and data flows

Monitor production environments using enterprise tools and proactively identify risks

Leverage metrics and reporting to drive continuous improvement in production stability

Ensure accurate tracking, prioritization, and resolution of production issues

Lead initiatives to enhance automation, tooling, and operational processes

Build strong relationships with front‑office stakeholders as a trusted technology partner

Provide mentorship, leadership, and subject‑matter expertise to support team members

Must‑Have Qualifications

At least 7+ years of experience in IT within a capital markets environment

Strong knowledge of fixed income products including Rates, Credit, derivatives, and structured products

Hands‑on understanding of the end-to‑end trading lifecycle (market data, pricing, execution, booking, risk, clearing, and settlement)

Strong technical skills in Linux, SQL, and at least one scripting language (e.g., Python, Shell, Java, or Perl)

Experience with enterprise monitoring and scheduling tools (e.g., Control‑M, Geneos, ServiceNow, Tableau)

Solid understanding of infrastructure components including servers, networks, and middleware

Proven experience working within ITIL frameworks (incident, problem, change, and event management)

Strong expertise in major incident management within a trading or real‑time production environment

Excellent analytical and troubleshooting skills under pressure

Strong communication skills, with the ability to interface effectively with trading desks and senior stakeholders

Ability to manage competing priorities and drive issues to resolution across multiple teams

Nice‑to‑Have Qualifications

Experience with trading platforms such as Murex or similar systems

Exposure to cloud technologies (e.g., AWS) or distributed computing platforms

Experience supporting messaging systems (e.g., MQ, Solace, or market data platforms)

Familiarity with front‑office trading tools such as Bloomberg TOMS

Knowledge of vendor platforms and integrations within capital markets ecosystems

What You’ll Love About This Opportunity

High‑impact, front‑office‑facing role supporting mission‑critical trading systems

Opportunity to lead major incident management and drive operational excellence

Hands‑on involvement across the full trading lifecycle in a complex environment

Strong collaboration with business, technology, and infrastructure teams

Challenging, fast‑paced environment with meaningful ownership and influence

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