HR CONSULTANT HRIS (Training&Support), Toronto

The HR Consultant, HRIS, is part of the HRIS Training&Support team within the People&Equity (P&E) Division. This role supports enterprise HR systems, including SAP SuccessFactors, SAP ECC, Labour Relations Information Systems, and Health&Safety Systems, with a focus on end-user training and support for both internal and external users.

This is a fast-paced, operational role that balances day-to-day support with training coordination and delivery, while contributing to small to medium-sized initiatives that enhance system adoption, user experience, and operational effectiveness. The role requires strong organizational skills, sound judgment, and the ability to manage competing priorities while collaborating with technical teams and business stakeholders.

Training Design, Development&Delivery

Designs, develops, and delivers end-user HRIS training (e.g., SAP SuccessFactors, SAP ECC, QuatroSafety, LRIS) using instructor-led, virtual, and eLearning formats, applying adult learning principles and AODA standards

Develops and maintains accessible training materials (e.g., job aids, user guides, presentations, eLearning) using tools such as Adobe Captivate and Visio to support system and process changes

Plans, coordinates, and tracks training delivery, participation, and course registration through the corporate LMS (ELI/Cornerstone), ensuring content accuracy and alignment with delivery schedules

End-User Support&Operations

Provides day-to-day HRIS application support to P&E staff, City divisions, and external applicants; resolves inquiries, escalates issues, and coordinates system access in partnership with system owners

Analyzes support trends and recurring issues to inform improvements to training, documentation, and support resources

Collaborates with corporate partners (e.g., Technical Services Division, TEAM Central, system owners) to ensure timely and consistent issue resolution

Knowledge Management&Continuous Improvement

Maintains and organizes a centralized HRIS knowledge center (e.g., SuccessFactors Knowledge Centre) to support intuitive self-service and reduce reliance on direct support channels (e.g., in-person, email, and phone inquiries)

Conducts needs assessments and analyzes user feedback and support data to identify improvement opportunities and enhance training, documentation, and support approaches

Establishes and maintains standards for learning content and job aids to ensure consistency and quality

HRIS Coordination, Projects&System Support

Coordinates HRIS training and support activities aligned with system updates, business priorities, and biannual releases

Partners with technical teams and system owners to support system enhancements, testing, and adoption

Leads or contributes to small/medium-sized HRIS initiatives and builds strong relationships with P&E stakeholders and corporate partners

Key Qualifications

Considerable experience designing, developing, and delivering end-user training on software applications in a large, complex organization

Experience providing technical support to end users in an operational environment

Experience working with clients to conduct training needs assessments and business process analysis, including developing process and system documentation

Considerable experience delivering structured training in systems or technical environments, including planning and facilitating training sessions, developing instructional materials, and effectively communicating complex technical information to diverse user groups.

Experience using eLearning development tools (e.g., Adobe Captivate) to create digital learning content

Demonstrated proficiency using standard software applications (e.g., Excel, Word, PowerPoint, Visio)

Ability to work effectively in a team environment supporting training, operations, and system initiatives

Demonstrated ability to initiate, organize, coordinate, and deliver small to medium-scale projects or initiatives involving multiple stakeholders

Strong organizational and time management skills with the ability to manage competing priorities in a fast-paced environment

Excellent interpersonal skills with the ability to build and maintain effective working relationships across diverse stakeholder groups

Strong verbal and written communication skills

Knowledge of adult learning principles and modern training approaches is considered an asset

Formal education in adult education, human resources, or a related field, and/or relevant certification is considered an asset

Working knowledge of P&E policies, procedures, collective agreements, and legislative requirements is considered an asset

Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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