Regional Death Investigation Administrator (Toronto)

Support Ontario's Death Investigation System Through Skilled Administrative Leadership. As a key member of the Regional Coroner's Support Unit (RCSU), you will help ensure the effective delivery of Ontario's death investigation processes by supporting coroners, families, and partners across the province. This role requires balancing administrative precision with emotional sensitivity while handling confidential and sensitive information with care.We support diversity, inclusion and accessibility and encourage applicants from all backgrounds, including people with disabilities, Indigenous peoples, Black and racialized individuals, and members of the LGBTQ+ community. Responsibilities

Coordinate and manage administrative components of case files related to death investigations, including sensitive and graphic materials. Interact regularly with grieving families, providing clear, compassionate explanations of processes. Receive, prepare, and review sensitive and confidential documents.Track and reconcile invoices, support procurement activities, and order office supplies. Manage electronic and paper correspondence, maintaining bring‑forward systems and ensuring accurate information flow using the provincial case management system. Coordinate liaison activities with internal and external partners, including regional coroner offices.Schedule meetings, appointments, and events on behalf of the Regional Supervising Coroner. Support recurring processes such as recruitment of coroners and related administrative procedures. Qualifications

Administrative Knowledge and Skills

Office administrative support at an executive level. Experience with financial, procurement, and related administrative policies and procedures. Experience reviewing and reconciling invoices and statements. Ability to apply knowledge of relevant legislation such as the Anatomy Act and the Coroners Act.

Communication and Interpersonal Skills

Active listening skills, patience, empathy, and tact for communicating with bereaved individuals. Proven customer service skills to provide professional, tactful, and responsive service to internal and external clients. Strong interpersonal skills to develop and maintain effective working relationships with internal and external stakeholders.Experience preparing and proofreading various documents. Familiarity with medical and legal terminology.

Organizational and Information Management Skills

Ability to prioritize effectively in a fast‑paced environment with competing demands. Knowledge and experience with information and records management practices. Experience using bring‑forward systems and creating systems to optimize organization of case‑related materials. Experience coordinating meetings and managing logistical requirements.

Judgement and Analytical Skills

Understanding of privacy and security principles, including the Freedom of Information and Protection of Privacy Act (FIPPA). Ability to work with discretion, political acuity, and independence. Judgement skills to screen callers/contacts and provide appropriate information. Analytical and problem‑solving skills to identify, assess, and resolve issues within scope while referring out‑of‑scope issues to the appropriate person.

Computer Skills

Proficiency with MS Office applications (Word, Outlook, Excel, Teams, etc.) and Adobe Pro. Experience with case management/information systems and ability to learn new systems quickly. Accurate keyboarding skills.

Benefits

A career that can grow across ministries and job functions. Flexible learning and developmental opportunities, including education and mentorship programs. Many employee networks offering support for and education about underrepresented groups. Pay in lieu of benefits (6% of gross pay), statutory holidays (5% of gross pay), and vacation (4% of gross pay).Optional enrolment in a defined‑benefit lifetime pension plan. Optional enrolment in employee‑paid group health, dental, life, and disability benefits. Employee and Family Assistance Program, providing confidential assistance through life challenges. Inclusive Counselling Services, providing confidential mental‑health support from professionals belonging to diverse communities.

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