Remote Customer Service Specialist, Toronto

Become a pivotal remote Customer Service Specialist for MCI, handling inbound calls, technical support, and back-office tasks. Your expertise will foster outstanding customer relationships and brand loyalty.

MCI is seeking dedicated Customer Service Representatives to engage with clients across various sectors. This role focuses on resolving customer inquiries, utilizing internal systems for efficient dispatching, and leveraging consultative sales in upselling services. Your communication skills will be essential in delivering quick, effective solutions to ensure customer satisfaction.

Key Responsibilities:• Engage with customers to resolve their issues via inbound calls • Manage accounts using internal systems efficiently • Identify upselling opportunities through consultative techniques • Clearly explain products, services, and processes to customers • Escalate complex issues to management as required

Requirements:• Minimum age of 18 with high school diploma or equivalent • Strong written and verbal communication abilities • Proficient typing speed of 20+ WPM with accuracy • Basic Microsoft Office proficiency • Dependable, organized, and self-motivated

Utilize your communication and troubleshooting skills in a rewarding remote customer service role at MCI. #J-18808-Ljbffr