Temporary Customer Service Representative - North York …, Toronto

Temporary Customer Service Representative - North York General Hospital Application Deadline:

4 June 2026

Department:

Operations - Field(OPS001)

Employment Type:

Seasonal - Part Time

Location:

I9-88_4001 LESLIE ST

Reporting To:

Location Manager

Compensation:

$18.97 / hour

Description Location: Lot 88 - 4001 Leslie Street (North York General Hospital). Start Date: Noted Under Shift. End date: Noted Under Shift. Shift: 4 days: June 28, 2026 / 2:00pm - 7:30pm; June 29, 2026 / 2:30pm - 10:30pm; July 2-3, 2026 / 6:30am - 2:30pm. Changes subject to operational requirements. Deadline: Thursday, June 4th, 2026, at 5:00pm. This is an internal position for all UFCW Impark employees.

Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.

Key Responsibilities

Develop sound critical and decision‑making skills necessary to thrive in a fast‑paced environment with back‑to‑back calls while maintaining poise, accuracy, and speed.

Act as a fast‑moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations.

Foster customer success, happiness, and satisfaction by building customer rapport, addressing inquiries and complaints, providing empathy, and communicating information.

Embrace performance‑based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction.

Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency.

Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data.

Answer inbound emails, phone calls, and faxes within departmental and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers.

Provide comprehensive service and support for Monthly Parking customers, including potential customers, existing customers and stakeholders.

Provide comprehensive branch, lot and account maintenance support.

Respond to customer inquiries ensuring customers receive timely resolution and accurate information.

Demonstrate excellent customer service to assist in retaining Monthly Parking customers.

Ensure all customer account information is updated accurately and notes are entered for every transaction.

Utilize resources such as Online Help, Policy&Procedure manuals, and emails from Supervisors, Management and the Training Department.

Complete and maintain any required paperwork or record‑keeping methods.

Enter customer payment information for PAP or credit card when received by fax, e‑mail or letter as well as over the phone.

Keep up to date with changes in workflow, policy, and product knowledge.

Provide support and training to new CSR positions.

Keep accurate records and update all systems with required information.

Assist other CSRs with trouble‑shooting for clients.

Process all work orders and meter‑out reporting and upload the required documents to the shared drive.

Maintain deliverable calendar to ensure all departments meet external deadlines.

Monitor and maintain the Storefront email, sorting, responding and processing all requests that enter through here.

Issue, enter, and track Temporary paper passes as needed.

Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers.

Provide service for telephone‑based customers for sign‑ups.

Complete all after‑call work required to finalize a new customer sign‑up or modify an account.

Receive and accurately data‑enter customer information, credit card and pre‑approved payment sign‑up information.

Assist daily parkers with meter‑out orders and requests for information.

Parking stall count, ensuring parking vacancy available; change or put out/away signage from the street as required.

Other duties as assigned.

Skills, Knowledge and Expertise

Must be at least 18 years of age.

G12/Equivalent.

1 year of customer service experience in a high‑volume, fast‑paced environment (e.g., retail, call centre), preferred.

1 year of data entry experience equaling 40 WPM.

Knowledge of contact centre policies and software, including CRM, phone systems, etc.

Strong work ethic and reliability with professionalism and poise.

Superior interpersonal, verbal, and written communication skills.

Exceptional written oral communication skills.

Strong analytical abilities and sound judgment in decision‑making.

Strong attention to detail and high degree of accuracy. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems.

Ability to multitask, prioritize, and organise within a structured environment.

Flexibility and adaptability.

Motivated, take initiative and possess strong work ethic.

Ability to respond to customer complaints while maintaining professionalism at all times.

Conflict resolution.

Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements.

Exceptional telephone etiquette.

Intermediate knowledge of computer software applications– MS Office.

Ability to successfully and consistently achieve individual and departmental service level goals.

Positive, team‑oriented attitude and ability to balance independent workload with broader team goals.

Benefits Per Collective Agreement.

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