Senior Call Center Collections Manager, Toronto

Lead your career with BMO as a Senior Call Center Manager in Collections, focusing on strategic operations and performance metrics within a high-performing team.

This management role oversees the collections contact center while ensuring operational excellence. You will guide managers, supervisors, and collection agents to meet performance expectations. A key aspect of your role includes driving collection strategies to enhance recovery while maintaining the highest standards of compliance and customer respect.

Key Responsibilities:• Lead a high-performing team of collection professionals • Drive execution of collections strategies for optimal recovery • Own all relevant collections KPIs and performance metrics • Ensure compliance with collections regulations and policies • Collaborate with teams for continuous improvements in processes

Requirements:• 7+ years in collections or call center operations • 3+ years in a senior leadership role • Strong expertise in compliance and credit regulations • Proven ability to drive KPIs through analytics • Excellent communication and leadership skills

Elevate your leadership capabilities while making a meaningful impact on collections outcomes at BMO. #J-18808-Ljbffr