Customer Operations Administrator, Toronto

About the Role As a Customer Operations Administrator at Porsche Financial Services Canada, you will play a critical role in delivering exceptional customer experience across multiple touchpoints. You will support core operational functions including customer service, lease‑end processes, and collections, ensuring accuracy, responsiveness, and professionalism in every interaction. This fast‑paced, collaborative role requires strong communication skills and the ability to manage competing priorities while maintaining high service standards.

What You’ll Be Doing

Provide high‑quality customer service through inbound and outbound phone and email interactions with customers, dealers, and vendors.

Support Customer Service operations, maintaining service levels and key performance indicators (KPIs).

Manage and process customer account documentation and administrative requests accurately and within timelines.

Monitor and respond to shared inboxes, completing assigned tasks efficiently.

Assist with lease‑end activities, including processing documentation requests.

Support collections operations through preparation and distribution of documentation.

Provide mailroom support, ensuring sensitive documents are handled and escalated appropriately.

Build strong relationships with internal teams and external partners across multiple channels.

Complete operational work queues and required training in accordance with service standards.

Qualifications

Bilingual in French (Canadian) and English with strong written and verbal communication skills.

Experience in customer service, administration, or call center environments.

Working knowledge of automotive, banking, and/or insurance industries.

Strong organizational and time‑management skills.

A solution‑focused, analytical mindset with the ability to work independently.

Proficiency in Microsoft Office (Word, Excel, Outlook).

Post‑secondary education or equivalent experience.

Working Conditions

Location: Toronto Head Office, 165 Yorkland Blvd. Unit 150, Toronto, ON M2J 4R2

Schedule/Shifts: Monday to Friday, 9:00 AM – 6:00 PM (EST)

Percent of required travel: None

Life at Porsche– Rewards&Wellbeing

An expected salary range of $63,000 – $68,000, commensurate with experience and qualifications.

Comprehensive medical, dental, and vision coverage, a flexible Health Spending Account, and company‑paid life and disability insurance.

A generous Group RRSP program with employer matching.

Wellness and education reimbursements, along with partnership programs to support personal development.

Exclusive discount programs associated with the Porsche lifestyle.

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