Senior Manager, Project and Program Management, Toronto

Who are we?

Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at thecenter of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to doyour best work.

Job Summary The Lead-to-Cash (LTC) Sr. Program Manager will join a high-impact team in DIO‑CRO, responsible for managing a cross‑functional portfolio with strategic and operational program management responsibilities for Equinix’s LTC initiatives. The role focuses on continuous improvement and transformation of lead management, opportunity"e management, pricing&product operations, technical sales operations, service delivery orchestration, financial management, partner operations, and related systems enablement functions required to support the sales organization.

The candidate should have experience with Agile methodologies, particularly SAFe framework, and a proven track record of managing global teams and executing large‑scale Agile projects. A strategic thinker with strong technical skills in JIRA and Confluence, and deep domain knowledge in sales, marketing, order management, and customer care within a global enterprise environment is expected.

This is an office‑flexible role with expectations of 2+ days/week in office.

Responsibilities People Management

Lead, motivate, and champion cross‑functional project team members to ensure alignment, collaboration, and delivery against program goals.

Foster a culture of continuous improvement, innovation, and accountability.

Provide day‑to‑day direction and support to team members contributing to program outcomes.

Planning

Develop comprehensive program plans including scope, schedule, budget, and key milestones.

Define and drive strategic planning efforts aligned to Lead‑to‑Cash transformation objectives.

Contribute to enterprise operating plan initiatives and long‑term roadmap development.

Participate in SAFe Program Increment (PI) planning to define goals, initiatives, capabilities, and epics.

Stakeholder Management

Build and maintain strong relationships with senior leadership (VP+) and cross‑functional stakeholders.

Partner closely with technology program leadership, business SMEs, product teams, and change/enablement teams.

Manage stakeholder expectations and ensure alignment on program priorities and outcomes.

Act as a trusted advisor to stakeholders and PMO partners.

Communications

Serve as the primary point of contact for program stakeholders.

Provide regular, transparent updates on program status, risks, and achievements.

Facilitate Project Core Team meetings to drive decision‑making and execution.

Ensure clear, consistent communication across all levels of the organization.

Risk Management

Identify, assess, and proactively mitigate program risks and issues.

Drive dependency management across cross‑functional teams.

Escalate risks appropriately and implement mitigation strategies to ensure program success.

Program Delivery

Drive end‑to‑end delivery of complex, cross‑functional programs within scope, schedule, and budget.

Ensure successful execution of process, policy, data, and AI technology transformation initiatives.

Maintain accountability for timely delivery and achievement of program outcomes.

Support business readiness and activation across the LTC program.

Resource Management

Coordinate and align resources across multiple teams and workstreams.

Drive accountability for resource commitments and delivery timelines.

Support prioritization and allocation of work based on business impact and capacity.

Program Management Frameworks

Apply Agile (SAFe) methodologies, including Program Increment (PI) planning and execution.

Establish and maintain program governance, processes, and best practices.

Leverage data insights to inform decision‑making and measure program success.

Identify root causes, develop business cases, and recommend prioritized solutions.

Continuously improve program management practices, processes, and policies.

Qualifications

15+ years’ experience preferred in complex project management (technical implementations, process innovation, standardization&simplification), preferably in a business operations capacity.

Deep subject matter expertise of Lead to Cash business processes based on relevant front‑line experience and/or experience transforming and implementing Lead to Cash processes and technologies.

Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies.

Solution oriented with the ability to work collaboratively with technical and non‑technical business functions to overcome obstacles and guide others towards a unified path forward.

Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others.

Ability to assess situations and make decisions in a systematic and decisive manner.

Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders.

Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision‑making and business outcomes.

Deep understanding of how to work directly with a large number of cross‑functional stakeholders and drive teams with differing perspectives&methodologies in a unifying direction to improve decision‑making and business outcomes.

Ability to learn quickly and work effectively in the face of ambiguity, shifting priorities, and a rapidly changing environment.

Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area.

Ability to point to specific examples of having managed large, cross‑functional transformation projects, program development and the business results achieved.

Accountability– assumes ownership for achieving personal and team goals.

Experience with Project Management tools a plus (SmartSheet, Jira, Confluence).

Diploma to a Bachelor's Degree preferred.

Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. Wherever you are in your career and life,you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program An Employee Assistance program is available to all employees.

Canada Core Benefits

Insurance: Health, life, disability and optional benefit plans designed to complement the provincial healthcare system.

Retirement: Equinix‑sponsored retirement or savings plans – Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax‑Free Savings Plan (TSFA).

Vacation and Paid Holidays: Equinix offers vacation and personal time, along with various paid holidays.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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