Concierge, Toronto

As a Concierge at Charles West, you'll be the face of our luxury residential experience, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating an exceptional living environment by providing personalized assistance and ensuring resident satisfaction. You'll be the primary point of contact, championing the resident experience and consistently exceeding expectations.

WHAT YOU’LL BE DOING:

Deliver proactive, courteous, and tailored service to current and prospective residents

Anticipate, support and fulfill resident needs, from daily requests to special arrangements, including support with Property Management Software/Resident Portal access and training.

Maintain expert knowledge of local amenities, services, and events

Manage amenity bookings, deposits, and post‑event inspections

Assist with resident events and smooth move‑in processes for new residents

Personalize interactions by familiarizing yourself with residents and their pets

Concierge Services:

Coordinate special services (e.g., transportation, reservations, dry cleaning)

Handle package and delivery management

Respond promptly to all resident communications (calls, messages, inquiries)

Maintain shift logs and daily memo books with pertinent information

Support leasing staff with prospective resident greetings and showings

Building Operations Support:

Manage service elevator and loading dock schedules

Control building access for contractors and visitors

Administer security access devices (cards, fobs, transmitters)

Maintain enterphone system and security software

Liaise with security personnel as needed

Community Engagement:

Build positive relationships with local businesses and service providers

Gather and share community information for resident benefit and social media use

Assist in organizing and executing resident events

Guest Suite Management:

Oversee and administer the building’s guest suites

Manage guest suite bookings and reservations

Coordinate cleaning and maintenance of guest suites

Ensure guest suites are properly stocked with amenities

Handle check‑in and check‑out processes for guest suite users

Address any issues or concerns related to guest suite usage

Maintain accurate records of guest suite occupancy and revenue

WHAT YOU BRING:

2+ years of experience in luxury residential concierge, high‑end hospitality, or premium customer service roles

Post‑secondary education in hospitality management or related field preferred

Exceptional communication skills with a focus on discretion and confidentiality

Strong organizational abilities and adept at multi‑tasking in a fast‑paced environment

Proficiency in MS Office suite; experience with property management software (e.g., Yardi) is an asset

Current First Aid, CPR, and defibrillator certifications (or willingness to obtain)

Available for evenings, weekends, and holidays

Ability to stand, sit, or walk for extended periods

Capable of moving objects weighing up to 10 pounds

WHAT’S IN IT FOR YOU:

Join an industry leader and shape the future of commercial real estate

Deep investment in cutting‑edge technology to power your work

Comprehensive and competitive benefits plan

A supportive, caring and diverse work environment designed for your growth and well‑being

Location: On‑site – Toronto, ON

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities.

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