Production Support Analyst, Toronto

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers– the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.This is an exciting opportunity to join an FX Front Office support team in a major North American bank working on the Toronto Trading floor, supporting both front office users and a progressive eFX programme.What you'll do: Support IT solutions for various business lines globally including FX, Money Market, STIR and Options Offer technical expertise and support for the systems used Manage and resolving incidents and outages Manage requests for changes, system releases and capacity planning Disaster recovery, planning and executionHow the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program.What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk.How to write a basic computer program in Python, including user input, common data structures, and flow of control. How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in a MySQL Server. What you'll need: Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, math).A GPA of 2.75 or higher. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas. Solid experience in IT to include minimum 2 years of experience in the financial industry Previous experience of working in a front office trading IT environmentPrevious experience in a front office support role engaging directly with Sales and Trading desks Good product understanding of FX Spot and Forwards, NDF’s, FX options and simple MM products Experience in Solaris Unix / Linux / Windows environments, basic scripting, Sybase SQL Exposure to e-commerce trading systems – understanding and troubleshooting of pricing issues, integration of clients, ECN connectivity logic and flowThe right to work in Canada without needing visa sponsorship. French proficiency required for roles in Quebec province. What you’ll get: In-depth, interactive training in small classes with graduates like you. Our training is created and delivered by industry experts who know your field inside out.Pay rises every 12 months to reflect your progress. A flexible benefits package Ongoing training and support. Valuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche. So you don’t miss out on your dream job, we encourage you to be open to relocating.We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.

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