Support Concierge - Rogers Stadium, Toronto

Position Overview Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that’s why we do what we do and we want you to join us – be part of the Guest Services Team at Rogers Stadium where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.

Job Summary We’re looking for crew members to join our team as Support Concierges! Exceptional front-line customer service, willing to go above and beyond for both fans and fellow crew members, possess a positive “can-do” attitude …rain or shine, the show must go on!

Job Functions

Provide accessible seating support to fans seated in accessible sections

Liaise with CSR team and/or Accessibility Coordinator to oversee accessible seating requests

Provide information and assistance to fans who require accommodations

Coordinating and providing wheelchair pickups and drop offs

Directing fans to quiet rooms, sharing information on resources available (Kulture City programs/tools/spaces, assisted listening, etc.)

Overseeing and monitoring fan use of quiet room, sensory bag rentals, and other accessible resources/features

Other duties as assigned

Qualifications

Experience in working live events or customer service strongly preferred

Excellent verbal, written, and interpersonal communication skills

Acute sense of judgment, tact, and diplomacy

Knowledge of AODA standards an asset

Position requires constant walking, climbing stairs, and occasional sitting

Able to safely push, pull, and maneuver guests in mobility devices (wheelchairs)

Able to work outdoors (rain or shine), among crowds and in a loud environment

A passion for live events!

Available for all events scheduled at Rogers Stadium this summer

All crew members must be 18 years of age or older.

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.

Job Posting Compensation Range/Rate: $18.50 per hour.

Employment Equity Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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