Night of Show Customer Service Representative - Rogers Stadium, Toronto

Position Overview Live Nation is seeking a Night of Show Customer Service Representative for Rogers Stadium. The role is seasonal, part‑time, paid hourly from April – October 2026, with event‑day hours and some additional business hours.

Job Functions

Monitor and respond to incoming calls on the Rogers Stadium main business phone line.

Provide information about products, services, permitted/prohibited items, and other venue‑relevant details.

Manage complaints/issues that arise pre‑ or post‑show.

Handle lost‑and‑found inquiries, track inventory, and respond to inquiries.

Monitor feedback surveys during daytime hours.

Liaise with the Guest Services team to resolve issues and provide solutions.

Oversee the distribution and redemption of future show certificates to Live Nation concerts.

Correspond with other departments to address guest questions and concerns promptly.

Coordinate accessible seating accommodations and identify guest needs in compliance with the AODA.

Monitor two verified social media accounts (Live Nation Ontario + Rogers Stadium) when necessary.

Other duties as assigned.

Qualifications

At least one year of customer service experience.

High level of written and verbal communication skills.

Ability to use computer programs such as Outlook, Word, and Excel.

Professional interaction with clients, vendors, guests, and team members.

Experience with social media is an asset.

Detail‑oriented and a team player.

Music industry experience is a plus.

Fluency in French is an asset.

Availability for all events scheduled at Rogers Stadium this summer.

All crew members must be 18 years of age or older.

Job Posting Compensation Range/Rate: $22 per hour.

Employment Equity Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process.

Hiring Practices Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. We may pursue all available avenues, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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