Customer Service Representative (Remote) | $16–$18/hour + …, Toronto

Customer Service Representative (Remote) | $16–$18/hour + Incentives Concentrix is hiring remote Customer Service Representatives across Canada to deliver exceptional support experiences for global brands. This full-time work-from-home role offers competitive pay, paid training, and a comprehensive benefits package. If you’re compassionate, tech-savvy, and ready to grow your career in a people-first company, this is your opportunity to join a global team of game-changers.

Job Title : Customer Service Representative (Remote)

Company : Concentrix

Salary : $16–$18/hour + performance-based incentives

Contract Type : Full-Time

Department : Operations– Contact Center

Job ID : R1618504

Application Status : Ongoing (Military veterans encouraged to apply)

About Concentrix Concentrix is a global customer experience technology and services company with over 440,000 employees in 70+ countries. Recognised as one of the“World’s Best Workplaces,” we champion diversity, career growth, and innovation. Our mission is to help the world’s best-known brands improve their businesses through tech-powered customer service.

Role Overview As a remote Customer Service Representative, you’ll provide inbound support via phone and internet, helping customers resolve routine issues and navigate products and services. You’ll follow structured call flows, document interactions, and offer additional solutions—all while delivering expert service with a smile.

Key Responsibilities

Provide inbound customer support using a call flow guide

Assist customers with basic technical issues and product inquiries

Document and retrieve information in internal databases

Offer additional products or services when appropriate

Required Skills and Experience

1+ year of customer service experience

High school diploma or GED

Open availability for shifts

Quiet, distraction-free home workspace

Strong multitasking and computer navigation skills

Eagerness to learn new technologies

Desktop or laptop for initial testing (work computer may be provided)

High-speed internet (no satellite, wireless, or hotspots)

Smartphone for authentication and communication

What We Offer

$16–$18/hour base pay (not below minimum wage)

Paid training and performance-based incentives

DailyPay enrollment option for early access to earnings

Medical, dental, and vision insurance

Registered Retirement Savings Plan (RRSP) with employer matching

Paid time off and holidays

Employee Assistance Program (EAP)Mentorship and leadership development programs

Networking groups: Women, Black Professionals, LGBTQ+ Pride, Neurodiversity, Disabilities, and more

Health and wellness support

Diversity, equity, and inclusion initiatives

Celebrations: Concentrix Day, Customer Service Week, Game-Changer Appreciation Day, and more

Concentrix is an Equal Opportunity Employer. We prohibit unlawful discrimination and harassment and welcome applicants from all backgrounds, including race, gender, age, disability, sexual orientation, religion, and veteran status.

#J-18808-Ljbffr