Field Representative II, Area Customer Service, Toronto

Area Customer Service Coordinator The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations, including copy, print and scanning production and finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region's Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Managed Services locations, and supports operational objectives at all existing customer sites within a geographic territory.

Responsibilities

Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs.

Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor.

Orders paper, toner and other office supplies.

Assists Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures.

Assists in the training of new and existing employees.

Reports to and works at various Managed Services client locations within a geographic territory based on business needs and as scheduled.

Other duties as assigned by manager.

Mail

Process all incoming and outgoing mail.

Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations.

Filing and labeling of documents and other material for storage and retrieval.

Shipping and receiving including the movement of boxes and or equipment.

Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.

Copy

Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators, etc.

Perform scanning and indexing of client documents.

Performs basic troubleshooting (e.g., Paper jams) on all equipment used within the Ricoh Centre.

General

Performs front desk receptionist duties.

Assists in the coordinating of work assignments to meet specific deadlines and service deliverables.

Manages all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor.

Qualifications

High School Diploma or equivalent work experience.

Minimum of 1 year experience working in a mail room, copy centre or customer service.

Skills

Experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment.

Excellent interpersonal skills with the ability to quickly develop business relationships.

Demonstrated ability to multitask.

Strong self‑motivation to drive results.

Excellent verbal and written communication skills.

Basic knowledge of Microsoft Office 365 applications.

Always present a professional image to customers and vendors.

Ability to lift up to 50 lbs. as required.

Benefits

Select the medical, dental, life, and disability insurance coverage that fits your needs.

Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.

Augment your education with team‑member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually.

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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