Technical Customer Service - Plumbing&HVAC, Toronto

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country. You’ll build strong relationships and support critical industries that touch the lives of Canadians, with opportunities to grow your career in a values-driven environment.

What’s in it for you?

Regular business hours

Comprehensive benefits with premiums fully paid for by the company for the“Core” package starting the first day of employment

Career development and training opportunities

Life insurance, disability and wellness program

Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution

Paid vacation and sick time and a day off on your birthday

Bonus programs that include annual performance and profit sharing

Employee discounts on top brands of plumbing and HVAC/R products

Education reimbursement for employees

Employee referral program

Safety shoe reimbursement

What You Will Do

Records and processes inquiries received by mail, telephone and/or through personal customer contact

Provides pricing, availability and schedule information within established guidelines

Suggests additional or alternative products or services that meet the customer needs

Researches and obtains resolution of a variety of customer complaints and issues

Serves as a communication link between the customers and sales staff to assure responsiveness

Tracks order activity and alerts appropriate staff of any potential delivery problems

Expedites the delivery of specific orders

Call customers when necessary to advise shipments delay and/or information necessary to process orders

What You Will Bring

Knowledge of plumbing parts and service is required

High level of commitment to exceptional customer service

Proven experience in developing innovative Customer Service initiatives

Ability to be tactful and diplomatic with customers

Consistently meeting deadlines within a fast-paced work environment and works effectively within time constraints

Strong analytical and problem-solving skills

Excellent interpersonal skills with demonstrated success working in a team environment

Excellent communication skills, both oral and written

Demonstrated initiative with the ability to work in a collaborative team based environment

Highly organized in prioritizing work and multi-tasking

Schedule, Status and Compensation Shift: Monday - Friday and working every other Saturday or Tuesday to Saturday

Vacancy Status: Existing position

Compensation: 50-55k (Salary + 4% PSP)

Please note: The total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

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