Customer Service Rep– Remote (Travel Enthusiast, Bilingual: …, Toronto

Overview

Customer Service Rep– Remote (Travel Enthusiast, Bilingual: English / French). This remote role involves interacting with customers by telephone (inbound/outbound) and/or Internet to provide customer support and resolve routine questions about the client’s products and/or services. Veterans are encouraged to apply.What You Will Do

Provide customer support using a guide for call flow in the customer’s preferred language Sell hotels, flights, cars, and travel add-ons Build strong relationships with customers Track, document, and retrieve information in databases Offer additional products and/or services Deliver exceptional customer experiences with a positive attitudeQualifications

Fluent in French and English Minimum 1 year of customer service experience Minimum 1 year of GDS experience (preferred) Travel agency or sales experience is a plus Open availability High school diploma or equivalent Quiet, distraction-free home workspace Ability to multitask effectively Willingness to learn new technologiesStrong computer navigation skills and PC knowledge Desktop or laptop for testing; a work computer may be provided depending on the position High-speed internet (no wireless hotspots or satellite) and a smartphone What We Offer

Base pay between $23.00 and $24.35/hour plus performance-based incentives; benefits include medical, dental, vision, EAP, RRSP, paid time off and holidays, and paid training days DailyPay option to access pay early Paid training and performance-based incentives Lucrative employee referral bonusesNetworking opportunities with employee resource groups Health and wellness programs and mentorship opportunities Work-from-home flexibility Programs and events promoting diversity, equity, inclusion, global citizenship, sustainability, and community involvement Company celebrations and recognition eventsCareer Growth

This home-based role offers opportunities for advancement. Concentrix provides training, tools, and ongoing support to help you succeed, with a track record of internal promotions. physical and Mental Requirements

The employee regularly uses a computer, keyboard, telephone/headset, and other office equipment. The role is typically sedentary. Equal Opportunity and Accommodation

Concentrix is an equal opportunity employer and does not discriminate on protected characteristics. We welcome candidates with disabilities and provide an inclusive recruitment process. If you require reasonable accommodation, contact . All information is confidential and used solely to facilitate participation in the recruitment process.Artificial Intelligence

As part of our recruitment process, AI tools may be used to assist in screening and assessment of candidates. Work Authorization

Only candidates legally authorized to work in Canada will be considered. This position is available in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, SK. For more information on work provinces and equal opportunity, please click HERE. #WFH #WAH

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