L2/L3 Windows Support Expert, Toronto

Elevate infrastructure operations by providing expert L2/L3 support for Windows servers. Engage in project deployments, solve urgent issues, and enjoy a hybrid work schedule.

As a vital member of the team, you'll focus on mission-critical applications and support for Windows Server environments. With a strong technical background and 5+ years of experience, you will lead complex troubleshooting during unplanned outages and enhance system stability across multiple sites and environments.

Key Responsibilities:• Deliver L2/L3 support for Windows Server Operating Systems • Manage complex project deployments and production support • Swiftly resolve urgent issues to mitigate downtime • Collaborate with various teams to find comprehensive solutions • Develop processes, procedures, and deliver presentations

Requirements:• 5+ years of hands-on technical experience in support roles • Expertise in Windows Server installation, recovery, and upgrades • Familiarity with tools like SCCM and Dynatrace for deployment • Proficiency with ticketing systems, particularly ServiceNow • Excellent communication and organizational skills

Leverage your technical skills to provide top-notch support and improve system operations within a collaborative, flexible environment. #J-18808-Ljbffr