Customer Success Manager (Transformation Advisor), …, Toronto

As a Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada's most complex financial institutions, guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers. This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology, business strategy, and organizational change.You will serve as the primary point of accountability for your customers' cloud and AI transformation journeys— accelerating value realization, de-risking execution, and deepening the AWS partnership at every level of their organization. Key Responsibilities

Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches. Identify and address the systemic barriers that stall financial institutions on their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress.Initiate and lead customer engagements, co-innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level. Provide program-wide visibility and coordination across multiple workstreams, applying structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment.Develop repeatable mechanisms, contribute to internal enablement, and mentor peers to raise the standard for how AWS delivers customer success in Canada. Basic Requirements

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion. Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.Experience architecting, migrating, transforming or modernizing customer requirements to the cloud. Experience with large scale IT/digital/business transformation or migration programs in a customer facing role. Experience with cloud architecture concepts, AI adoption strategies, data strategy, and cloud migration approaches.Preferred Qualifications

AWS certification, such as AWS Solutions Architect, or a similar cloud certification. Experience working in or with the Financial Services sector, including knowledge of regulatory environments, compliance requirements, and digital banking trends. Experience in program management, including the application of structured delivery methodologies and risk mitigation practices.5+ years leading large-scale technical or engineering programs; customer-facing experience with executives and technologists; experience architecting or migrating to cloud; experience with AI adoption strategies, data strategy, and cloud migration approaches

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